Contact Centre Supervisor

20 hours ago

Zetland, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**NSW, Gunyama Park Aquatic and Recreation Centre - Zetland 2017**

In managing the centres under The City of Sydney Contract, Belgravia Leisure employs around 500 diverse individuals in roles such as lifeguards, learn to swim instructors, fitness coaches, centre management, and regional support.

The Guest Experience Team works across the different locations and contributes to the Contract’s imperatives of operating sustainably, driving centre attendance, and fostering inclusion for all members of the community.

We are recruiting a **Contact Centre Supervisor** in a **full-time** capacity to coach, develop and be accountable for the performance of Guest Experience Officers.

**Duties and responsibilities include**:

- Work closely with the Guest Experience Manager to deliver guest experience initiatives
- Reporting on team activity and performance
- Conduct coaching and upskilling sessions for Guest Experience Officers to achieve sales and guest experience KPIs
- Maintaining high levels of a guest satisfaction through feedback channels, as measured by Mystery Shopper and Net Promoter Score (NPS) systems
- Engaging with guests and promoting our services
- Develop relationships with all centres and work collaboratively to provide outstanding guest experiences
- Reporting and trend analysis on issues impacting guest experience and sales

**Essential qualification requirement**:

- Demonstrated ability coaching teams to achieve sales or customer experience targets
- High level interpersonal skills and the ability to communicate with a diverse range of guests
- Strong CRM systems knowledge
- Level 2 First Aid
- Current CPR
- Working with Children's Check (Employee status)
- National Police check

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

  • Contact Centre Consultants

    3 days ago

    Zetland, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, Gunyama Park Aquatic and Recreation Centre - Zetland 2017** - A close-knit supportive team - No cold calls - all warm leads and inbound calls - Flexibility to work across a 7-day rotating roster Gunyama Park Aquatic and Recreation Centre is the newly built multi purpose in the heart of Green Square. If you are passionate about motivating and...

  • Retail General Manager

    20 hours ago

    Zetland, Australia KFC Full time

    We are currently on the hunt for a Restaurant General Manager for KFC Green Square (2017). **About the role** Restaurant Managers are legends in our business - from managing profits and losses, training, and inspiring team members to be the best they can be, to doing those little things that make shifts fun. Sharpen those management skills while benefiting...

  • Kitchen Hand

    6 days ago

    Zetland, Australia Taste Baguette Full time

    Taste Baguette is a boutique bakery café serving Campos Coffee; located in the heart of East Village Shopping Centre, Zetland. We are seeking a motivated kitchen hand to join our team working **5:30am - 3:00pm or 8:30am - 3pm **on Monday, Thursday, Friday, Saturday and Sunday. **What kind of responsibilities will I have?** - Provide friendly and welcoming...

  • Kitchen Hand

    1 week ago

    Zetland, Australia Taste Baguette Full time

    Taste Baguette is a boutique bakery café serving Campos Coffee; located in the heart of East Village Shopping Centre, Zetland. We are seeking a motivated kitchen hand to join our team working **5:30am - 3:00pm or 8:30am - 3pm **on Monday, Thursday, Friday, Saturday and Sunday. **What kind of responsibilities will I have?** - Provide friendly and welcoming...

  • Customer Service Assistant

    6 days ago

    Zetland, Australia Taste Baguette Full time

    Taste Growers Market is a gourmet greengrocer located in the heart of East Village Shopping Centre, Zetland. We offer the freshest fruit and vegetables, premium grocery products and a boutique deli. We are looking for a Deli Assistant to join our team working **Monday to Friday completing shifts from either 7am - 3pm or 9am - 5pm (dependent on...

  • Customer Service Assistant

    4 days ago

    Zetland, Australia Taste Baguette Full time

    Taste Growers Market is a gourmet greengrocer located in the heart of East Village Shopping Centre, Zetland. We offer the freshest fruit and vegetables, premium grocery products and a boutique deli. We are looking for a Deli Assistant to join our team working **Monday to Friday completing shifts from either 7am - 3pm or 9am - 5pm (dependent on the...

  • Early Childhood Teacher

    4 days ago

    Zetland, New South Wales, Australia Goodstart Early Learning Full time $90,000 - $108,000 per year

    Goodstart is Australia's largest early learning provider. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and life.Role: Early Childhood...

  • Senior Financial Accountant

    14 hours ago

    Zetland, New South Wales, Australia Volkswagen Group Australia Full time $80,000 - $120,000 per year

    Company description: ROLE: Senior Financial AccountantLocation: SydneyRole duration: PermanentAbout our CompanyVolkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home...