Manager, Event Floor Services

5 days ago

Greater Adelaide SA, Australia Adelaide Venue Management (AVM) Full time

Join the top-end of the events market.
- Enjoyable, supportive team environment
- Rare full-time position in a dynamic F&B working environment

**The Organisation**

Adelaide Venue Management Corporation (AVM) operates three of Adelaide’s most iconic and commercially successful event venues - the Adelaide Convention Centre (ACC), Adelaide Entertainment Centre (AEC) and Coopers Stadium.

**The Role**

A rare opportunity exists at the Adelaide Convention Centre for a career minded hospitality professional to work at the top end of Adelaide's business events, conferencing and banqueting market.

Reporting to the Floor Operations Manager you will be responsible for the planning and executing of Event Floor Services Department operations, staff management and supervision in line with established procedures, liaising with clients in regards to their specific requirements, with the aim of ensuring the success of their event, and helping to develop staff through coaching and mentoring.

**Key Responsibilities**:

- Supervision and coordination of all aspects of Events within established AVM 5 star service standards.
- Attend pre-event meetings as required and maintain outstanding guest relations and open communications with all relevant departments.
- Liaise and coordinate with clients in regard to their specific requirements, with the aim of ensuring the success of their event.
- Oversee the scheduling of Senior Event floor staff for their specific weekly shifts.
- Administrate and coordinate all operations of Event Floor Services.

**About you**:

- Thorough knowledge and experience running in house and outdoor events associated with large corporate events, especially conferences and banquet catering in a similar corporate-style venue.
- Excellent communication, time management and problem-solving abilities.
- A sound knowledge of the local, national and international events industry, SA infrastructure and tourist attractions.
- Expert knowledge of the Hospitality business including customer relations, 5 star service, liquor licensing regulations, quality systems particularly HACCP, and other operational requirements.
- The interpersonal skills and commanding physical presence to be the ‘face / maitre d’ of the venue.
- Well-developed in your problem solving and decision making abilities.
- Unwavering in your attention to detail.
- Advanced in your ability to interact at all levels, including dealing professionally with national and international clients, V.I.P’s and AVM staff at all levels.
- An innovative thinker, with a demonstrated ability to initiate, implement and adapt to change.

**Culture & Benefits**
- Competitive salary
- Mixture of day and night shifts
- No split shifts
- Laundered uniforms at no cost to you
- Discounted city car parking
- State government superannuation

This position provides the opportunity for a rewarding long-term career for a committed, performance driven professional. The role offers the chance to work at the centre of the business events community.

For more specific details of the position requirements and general information on the benefits of working for the Adelaide Venue Management, please take the time to have a good look around our website (the Position Description is embedded within the advert on this site).

Applications, including a brief cover letter and up to date resume, may only be submitted via the APPLY button, addressed to Kayla Hagen, Talent Coordinator.

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