 
						Customer Service
5 days ago
**About Us** **The Company** Our client is an independent, family-owned company based in Broadmeadows, with offices and distribution centres nationwide. They are currently looking for an experienced Customer Service/Sales Support professional to join their team. **About the Position** - Manage inbound and outbound call traffic to all customers and provide a level of service that is "best practice". - Provide customers with responses to queries in a timely fashion and proactively seek out opportunities to contact customers and add value to their business which will support the company sales force. - Provide support to their team as well as the Sales Support Leader. - Provide service to customers by responding to inquiries accurately and in a timely fashion as well as driving sales through Cycle Objectives, Deletions and Clearance opportunities and proactive Telecalls. - Provides administrative services to support the company sales force. **Duties and Responsibilities** - Order taking - including keying in orders. - Preparing customer quotes. - Liaising with Business Development Managers. - Contact customers in relation to order status and supply situation. - Arrange for proof of deliveries in conjunction with warehouse / distribution and contracting staff. - Proactively call customers and inform them of backorder and substitution information daily. - General office duties. **Skills & Experience** - Previous customer service/ sales experience handling regular inbound calls. - Experience processing customer orders and overseeing the distribution of products to customers. - Ability to undertake a diverse range of duties in a busy office environment. - Confident MS Office skills. - High attention to detail and ability to work well in a team environment. **Benefits** - Permanent full-time position with highly respected family-owned business. - Standard office hours, Monday to Friday (Onsite) - Position based in Broadmeadows. - Supportive team environment. Please note, only shortlisted applicants will be contacted.
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