Associate, Client Services

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

**Who are we?**

CoreLogic is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the CoreLogic universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.

**Our purpose**

At CoreLogic, we help people build better lives by providing rich property insights that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It’s those things that matter. And it’s those things that we want to connect with, enable and tackle.

**Who are you?**

You will live and breathe customer service and onboarding new clients with the business. You’re passionate about helping our customers uncover the value in our products and services and use them to their full capabilities - if our customers need some help to navigate a feature or they request a status update you are patient and energised about expertly guiding them through this.

**What is the role?**

We are looking for an Associate, to join our Plezzel Activations & Product Support, bringing a wealth of knowledge and experience to supporting the setup and continued use of the Plezzel product for our clients. You’ll use your industry expertise to provide effective solutions to our customers and support them to achieve success, identify improvements and remove obstacles.

**What will you be doing?**

**Support Help Desk**
- Capture customer requests, issues and complaints provided through various channels and populate the request in the appropriate tracking tool.
- Removing roadblocks for our customers and suppliers, making it really easy to do business with us
- Resolution implementation for level 1 and 2 technical, digital marketing and business requests.
- Executing regular maintenance tasks, workflow and administrative as required.
- Contribute to improving customer support by actively responding to queries and handling complaints

**Customer Activations**
- Drive the deployment of new clients onto the Plezzel platform as per the deployment process
- Identify and escalate deployment issues to Sales Representative for resolution
- Conduct training for client staff to utilise the Plezzel digital Platform (including digital marketing).

**Job Qualifications**:
**Are you the right fit?**

You need to have:
**Essential**
- Passionate about technology and evolving software.
- Customer centric approach, with prior experience in a Customer Service role
- An ability to understand customer requirements and provide solutions in a timely manner.
- Meticulous attention to detail and consistently accurate and thorough in all work completed.
- Strong understanding of social media platforms including Facebook, Instagram, Google & LinkedIn
- Strong analytical and problem-solving skills

**Desirable**
- Excellent interpersonal skills, and the ability to work effectively and collaboratively in a multidisciplinary team
- Strong verbal and written communication skills, with the ability to explain things effectively and constructively in a way which is easily understood by others
- Strong planning and organizational skills with the ability to deliver high quality output to tight deadlines

**Why join CoreLogic?**

CoreLogic is highly collaborative and yes fun To support you at work, we offer some fantastic perks:

- Opportunity for flexible working conditions that works best for you and the business
- CoreLogic has a culture of collaboration. We champion ownership, initiative and leadership and provide the guide ropes to get you there
- Free mindfulness tools, online health and nutrition