Business & Program Support Officer

** Permanent, Full-time**:

- ** $73,776.74 per annum plus Superannuation**:

- ** Join the Family, Youth and Children team.**

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

To provide efficient, high-level business, program and administrative support to the Coordinator Youth Engagement & Pathway and broader Youth Engagement & Pathway Unit.

**What you’ll be doing**:

- Provide direct administrative support and assistance to the Youth Coordinator
- Support the Coordinator Youth Engagement & Pathways to deliver strategic projects, reports, discussion papers and plans.
- Support the Youth Services Team to ensure effective and efficient day-to-day administration and operational processes including general correspondence, meeting minutes, purchasing, invoicing, and document management.
- Organise the provision of information and resources to the community, service providers and schools on activities and programs delivered by Youth Services.
- To provide customer service, counter and telephone enquires relevant to the Youth Services Unit.
- Assist with the communication and administrative aspects of customer service requests, complaints, general enquiries, and transactions (where appropriate).
- Respond to telephone enquiries for the tenants and community users at all four Youth Centre facilities across the municipality to support community need.
- Ensure that information provided to internal and external stakeholders are current, accurate and provided in a professional and helpful manner.
- To operate and oversee the booking systems for the Youth Centres including Youth Central, Sunbury Young Centre, Roxburgh Park Youth Centre, and Craigieburn Youth Centre; and run regular booking reports.
- Effectively utilise Councils systems and software to produce accurate reports, correspondence, charts, and other documents as required for the Unit within set timeframes.

**The skills and experience you’ll bring to the role**:

- Demonstrated ability in using MS Office computer products, and the ability to access and interpret databases.
- Office organisation skills, including the capacity to develop and maintain purchasing processes, and other procedures and systems.
- Ability to identify customer needs and expectations, decide the appropriate action and respond accordingly.
- Customer service skills including the ability to deal with challenging people and resolving conflict situations.
- Ability to liaise with and gain cooperation from internal and external program stakeholders including counterparts in other organisations to resolve issues.
- Excellent written and verbal communication skills, which include gaining co-operation from internal and external customers from broad and diverse backgrounds, age groups and cultures.

**Why Hume City Council?**

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:
**We’re better, every day**: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

**We’re in it together**: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

**We show up**: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

**All for Hume**: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.