Internal Dispute Resolution Officer

1 week ago

Brisbane, Australia Cover-More Full time

**Description**:
Are you ready to grow your career in Insurance?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.

So, what’s the job?

You’ll manage and resolve a portfolio of customer complaints and disputes
You’ll educate key internal stakeholders on quality customer service and complaints management with the goal to reduce overall complaints
You’ll liaise with underwriters and the Australian Financial Complaints Authority as required
You’ll proactively identify issues/complaints across all business areas
You’ll deliver a highly empathetic customer experience

And what are we looking for?

You’ll have a background in Claims or Complaints management
You’ll have an understanding of Australian insurance legislation and industry processes
You’ll have a background in customer service, with the drive to deliver a positive customer experience
You’ll have the ability to adapt and hit the ground running in a dynamic team environment
You’ll have a keen eye for detail and information, and be able to communicate key concepts, negotiate and influence internal and external stakeholders

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

**We have more than 1500 employees worldwide**: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand that flexibility is really important - whether hybrid, a compressed work week, part time or job share, there isn’t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. Cover-More Group is committed to fostering inclusivity globally and we’re proud to actively support and celebrate the LGBTQIA+ community through our partnership with Sydney WorldPride.

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