
Customer Assist Consultant
1 week ago
**Req ID**: 74328
**Department**: SB Specialist Customer Care
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a Customer Assist Consultant in our Home Lending you’ll play a key role in helping to provide customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.
**Role Location**: Brisbane, QLD; open to other locations within Australia
**Role Type**: Permanent, Fulltime
**Note**: 2 available opportunities
What will your day look like?
**As a Customer Assist Consultant, you will**:
Determine the most appropriate course of action to provide a genuine assessment to assist Suncorp Customers experiencing periods of financial hardship
Completion of summary Loan File checks, if applicable, to review initial customer lending
Provide empathy to customers and direct to appropriate counselling services where necessary
Provide guidance and information to customers where a Hardship Notice is evidenced
Maintain relationship and regular contact with allocated customers until such time that their financial difficulties have remedied, or other alternatives have been sought
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong experience in a similar role is desired but not mandatory
Tertiary qualifications desired, but not mandatory.
Understanding of the legal and regulatory framework in which team must operate desired.
Banking and lending experience desired, but not mandatory.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
02/09/2024, 11.59pm, (Melbourne Australia)
-
Customer Assist Consultant
3 days ago
Brisbane, Queensland, Australia ANZ Full time $60,000 - $100,000 per yearAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About The RoleAs a Customer Assist Consultant in...
-
Customer Consultant
3 weeks ago
Brisbane, Queensland, Australia Randstad Education Australia Full timePosition Overview:Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks. In this role, you will assist customers via over the phone and digital messaging channels, delivering prompt, professional, and empathetic service. You'll provide exceptional support to both new and...
-
Customer Consultant
4 weeks ago
Brisbane, Queensland, Australia Randstad Education Australia Full timePosition Overview:Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks. In this role, you will assist customers via over the phone and digital messaging channels, delivering prompt, professional, and empathetic service. You'll provide exceptional support to both new and...
-
Customer Support Consultant
2 weeks ago
Brisbane, Queensland, Australia Topdeck Travel Full timePosition: Customer Support Consultant – Global TouringReporting to: Customer Sales Team LeaderLocation: Brisbane, AustraliaContract: Permanent, Full TimeThe Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and Back-Roads Touring, we are continuously developing...
-
Customer Care Consultant
3 days ago
Brisbane, Australia Blackwoods Full time**Customer Care Consultant** - **Great career development opportunity for an ambitious person**: - **Outstanding employee benefits + Supportive team and management**: - **Great salary Package + Outstanding company benefits**: - **Carole Park Location** We are looking for an enthusiastic **Customer Care Consultant **to join our team of passionate customer...
-
Customer Service Centre Consultant
3 days ago
Brisbane, Australia Toll Group Full timeCompany Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...
-
Customer Support Consultant
4 days ago
Brisbane, Australia RPMGlobal Holdings Limited Full time**About the Role** RPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product....
-
Customer Support Consultant
4 days ago
Brisbane, Australia RPMGlobal Full time**About the Role** RPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product....
-
Customer Support Consultant
4 days ago
Brisbane, Australia RPMGlobal Full time**About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...
-
Customer Support Consultant
4 days ago
Brisbane, Australia RPMGlobal Holdings Limited Full time**About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...