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Team Members at Roll'd

2 weeks ago

Forest Lodge, Australia Roll'd (Tramsheds) Full time

About us...

Roll'd is driven by its people, fresh authentic food and customer service under an evolving framework.
Our roots are embedded deep within the Vietnamese culture where the very fabric of our existence is based on kinship. You are a brother, sister, uncle or aunty whether you are related by blood or not.
When you become part of Roll’d, you become part of our family, a link that is unbreakable.
We are looking for individuals who are passionate in delivering great customer service and delicious food to the community.

Team members uphold the Roll’d brand by providing exceptional customer experiences for every one of our guests. In this role, you will report directly to your Restaurant Manager, and be required to undertake the following duties:

- Provide excellent service that promotes customer satisfaction
- Welcome all customers in a timely fashion making sure you are recommending the best products to provide them with a meal
- Take and serve food and drink orders and upsell additional products
- Ensure all front of house areas are clean, tidy and ready for service
- Check the food and drinks served to ensure product quality
- Process payments and provide receipts
- Work well within the team environment
- Follow all health and safety rules and regulations and adhere to food safe practices
- Flexibility with working hours will be required, due to the nature of the hospitality business.

Required Skills and Competencies
- Exceptional customer service skills
- High level food quality standards
- Follow and comply Roll’d Policies
- Complete all compulsory Online Training modules
- Ability to communicate effectively at all levels with a range of different people Knowledge of OH&S and Food Safety Standards

Work experience & Qualifications

Some knowledge of the hospitality or Quick Service Restaurant industry is desirable

At Roll'd we value people who are energetic, committed and have strong family values. In return, we offer ongoing training and development, great career opportunities and lots of FUN
So if you think you have the goods and enjoy working with friendly people and great food in a fun, fast-paced atmosphere, then we want to hear from you

**Job Type**: Casual

**Benefits**:

- Employee mentoring program

Schedule:

- Flexible hours
- Shift work

Supplementary Pay:

- Bonus
- Penalty rates

Work Authorisation:

- Australia (required)