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Event Services Supervisor

3 weeks ago

Sydney, Australia Operations Full time

**About Capella Hotels and Resorts**

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

**About Capella Sydney**

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

**Position Summary**

The Event Services Supervisor is responsible for coordinating the service workflow of the assigned station and ensures stellar delivery of dining experience for all guests. The individual anticipates and services guest needs and is knowledgeable about all available menu options, beverage lists and daily specials.

**The Role**
- Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expert in all banquet/events-related matters.
- Conducts the pre-service shift briefing in the absence of Event Services Manager.
- Coordinate event set-up, logistics, and breakdown, ensuring all arrangements align with client specifications and hotel standards.
- Oversees and manages the daily operations of the department and ensures that all team members comply with service standards.
- Liaises with different department and external vendors, monitors the service quality of external companies and partners (Audiovisual, Florist, Decorator, etc.)
- Establishes and maintain records of breakage, feedbacks and suggestions for inventory and event management purposes.
- Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
- Monitor performances team members and provide effective performance feedback for improvements and recognition.
- Conducts theoretical, formal and practical (on the job) training for all operational staff.
- Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.

**Talent Profile**
- Tertiary education, specializing in beverage service/events management is of advantage.
- Previous experience in a similar role is an advantage.
- Familiarity with restaurant systems such as Symphony or Seven Rooms.
- Exceptional communication skills paired with a passion for guest relations.
- Strong command of written and spoken English.
- Available to work on a rotating roster (early mornings, weekends, and public holidays) across a 7-day operation.
- Valid working rights in Australia.

**What you will receive with Capella Sydney**
- Join a vibrant and nurturing workplace.
- Work in elegantly designed areas while enjoying amenities in a historic building.
- Benefit from online LinkedIn training courses aimed at your personal and professional growth.
- Savour complimentary meals during your shifts.
- Enjoy discounts for hotels and group bookings.
- An employee assistance programme (EAP) offering confidential counselling and support.
- Celebrate your birthday with special leave.
- Embrace opportunities for growth and advancement within the organisation.