Community Workforce Team Leader

2 weeks ago

Scarborough, Australia BallyCara Limited Full time

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal

**Description**:
We are excited to announce a new opportunity within our team for the position of Workforce Team Leader. Reporting to the Community Workforce Coordinator, you will play a crucial role in managing the Peninsula/Moreton Bay North Support Worker teams and ensure the efficient coordination of our services.
**Key responsibilities of the Workforce Team Leader include**:

- Lead, mentor, and support a team of support workers to deliver high-quality care and support services to our clients.
- Collaborate closely with the Community Workforce Coordinator to ensure effective communication and coordination of tasks within the team.
- Work closely with the scheduling team to ensure that support workers are rostered correctly and efficiently, optimising resource allocation and ensuring coverage for client needs.
- Provide ongoing training, feedback, and support to support workers to enhance their skills and performance.
- Monitor and evaluate team performance, identifying areas for improvement and implementing strategies for continuous enhancement.
- Manage the processing of incoming referrals for the provision of CHSP services through the My Aged Care portal

**Skills and Experiences**:
**To be successful in this role you will have**:

- Relevant tertiary qualifications and/or experience in Aged Care Services, or comparable community services
- Proficiency in attention to detail, time management, problem-solving skills
- Strong verbal and written communication skills
- The ability to thrive in high-pressure environments with limited supervision
- Technical training proficiency, particularly in utilising software systems, is required.
- Demonstrated capability to navigate complex client/support worker scenarios, forecast and manage risks within a community services setting is expected.
- A proactive approach to service delivery
- Demonstrated understanding of CHSP

We appreciate the interest of all applicants, and while we thank everyone for their submissions, only those who are successful will be contacted for an interview.

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