Receptionist

**About Us**

Pontus Automotive & Customs is a trusted mechanical workshop in Archerfield, specialising in diesel diagnostics, general servicing, carbon cleaning, and fleet maintenance. We pride ourselves on our honest service, technical expertise, and commitment to customer satisfaction.

**About the Role**

We’re looking for a reliable and well-organised **Receptionist** to be the first point of contact for our customers. You’ll play a key role in managing bookings, providing friendly customer service, and supporting the day-to-day operations of our busy workshop.

**Key Responsibilities**
- Greet customers and answer phone calls in a professional and courteous manner
- Schedule bookings, manage workshop calendar, and confirm appointments
- Prepare job cards and ensure vehicle details are accurate
- Provide updates to customers on service progress, estimates, and completion times
- Raise invoices, process payments, and maintain accurate records
- Manage or assist with the workshop’s social media accounts (e.g. posting updates, responding to messages)
- Liaise with suppliers for parts and job-related materials when required
- Keep the front office clean and organised
- General administrative duties to support the workshop team

**Requirements**:

- Previous experience in reception or administrative role (automotive experience preferred)
- Excellent verbal and written communication skills
- Confident with computers and common office software
- Strong organisational and multitasking abilities
- Friendly, professional, and customer-focused attitude
- Ability to work independently and as part of a team

**Desirable**
- Experience in a mechanical or automotive environment
- Knowledge of basic vehicle terminology
- Familiarity with Xero or other invoicing systems

**What We Offer**
- A supportive and down-to-earth work environment
- Stable full-time hours
- Opportunities to grow with the business
- Staff discounts and other workshop perks

Pay: $25.00 - $30.00 per hour

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person