Customer Safeguarding Advisor

Exciting **Full-Time opportunity** based in Cannon Hill
- Coordinating the customer incident management process and the identification of continuous improvement and learning initiatives related to safeguarding of our customers.
- Encouraged and supported ongoing professional development and diverse career opportunities.

**Who is Endeavour Foundation?**

We are people working together, making possibilities a reality for people with a disability, and for people seeking employment, education and training opportunities. We call ourselves **Team Possible**

Endeavour Foundation supports people with disability to live, learn, work and flourish according to their own interests and priorities. Our 5,000 strong team operates over 300 sites in the heart of local communities across Queensland, New South Wales and Victoria where we offer choice, opportunities and personalised support in the key areas of home, work, learning and community participation.

**Why should you join Endeavour Foundation?**
- Salary Packaging Benefits, package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
- An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members
- Discounts on Corporate Private Health Insurance Plans, whitegoods and appliances
- Paid Parental Leave and Salary Continuance
- Free flu vaccinations
- Onsite café, onsite parking (where available) and close to public transport

**A little bit about the role**:
As the Endeavour Foundation continues to grow and support the community and workplace as a leading disability service provider, we have an exciting opportunity for an **Customer Safeguarding Advisor**
- Monitoring and analysing customer safeguarding data across the organisation, identifying key organisational risks, trends and areas for improvement.
- Advocating contemporary best practice, policies and processes to manage incident investigations and customer safeguarding by identifying the contributing factors and root causes of ‘customer harm’ to plan and progress improvements to service delivery.
- Partnering with Service Delivery leaders, to educate and influence the relevance of customer safeguarding in day to day operations.
- Supporting the ongoing development, and implementation of processes to reduce preventable customer harm and the improvement in customer outcomes and experience.
- Investigating critical and serious incident using a person-centred framework including risk assessment, key stakeholder engagement, task delegation and escalation management.
- Assisting with customer complaints and compliments process within the NDIS Quality and Safeguarding Framework.

**What will you bring**:

- At least two years’ experience within the human services, health sector or investigations.
- Certificate IV in Community Services/Investigations or equivalent level of knowledge gained through any other combination of education, training and/or experience. Excellent communications skills, including verbal, documentation and reporting.
- High level critical thinking and problem solving.
- Demonstrated understanding of NDIS standards and practices.
- Experience in incident investigation and complex case management.
- Demonstrated experience in continuous practice improvement.

**How you can apply**

Please note, before commencing with Endeavour Foundation and should you be successful, you will be required to undertake a **“Fit2Work” National Criminal History Check.**

Additionally, in line with the direction from State Government, all authorised workers defined under the Queensland Public Health Order are required to be fully vaccinated against COVID-19. Endeavour Foundation requires all new employees to be fully vaccinated against COVID-19.

If this is the opportunity for you, click ‘Apply’ below; we look forward to hearing from you

**_ "We are a 2021 Circle Back Initiative Employer, and we commit to respond to every applicant"_