Customer Safeguarding Advisor

Cannon Hill Location, close to public transport/parking available
- Full-time Permanent role - join a supportive, close knit team
- Be part of an organisation dedicated to making a difference to people’s lives

**Who We Are**:
We are people working together, making possibilities a reality for people with a disability. We call ourselves **#teampossible**

Endeavour Foundation supports people with disability to live, learn, work and flourish according to their own interests and priorities. Our 5,000 strong team operates over 300 sites in the heart of local communities across Queensland, New South Wales and Victoria where we offer choice, opportunities and personalised support in the key areas of home, work, learning and community participation.

While we have been around for 70 years, we understand the importance of continuing to imagine what’s possible and look to inspire our customers and our people to re-define the possibilities. Endeavour Foundation are passionate and committed to securing high performing team members who will embrace and drive our purpose and values forward.

**What can we offer you?**
- An attractive remuneration package, including **Salary Packaging** - save up to **$15,900 **per year tax free
- In addition to your tax-free benefit, you can also use up to **$2,650** of your pre-tax income to pay for **entertainment expenses** (meals, holiday accommodation etc.)
- ** Corporate Health Insurance** plans and discounts with our corporate partners
- An **Employee Assistance Program** - a free and confidential phone-based counselling service available to all staff and immediate family members
- Encouraged and supported ongoing professional development and diverse career opportunities
- Paid parental leave
- Onsite secure car parking options and an onsite café

**About the Role**:
As the Endeavour Foundation continues to grow and support the community and workplace as a leading disability service provider, we are seeking a** Customer Safeguarding Advisor **to join our Cannon Hill based team in a permanent, full-time capacity.

As our **Customer Safeguarding Advisor**, you will coordinate the customer incident management process and identification of continuous improvement and learning initiatives related to safeguarding of our customers. This role works collaboratively with our customers, guardians, Service Delivery team and the wider organisation to safeguard and improve outcomes for people with disability. Key responsibilities will include:

- Advocating for contemporary best practice, policies and processes to manage incident investigations and customer safeguarding by identifying the contributing factors and root causes of ‘customer harm’ to plan and provide recommendations for improvement to service delivery
- Investigating critical and serious incident using a person-centered framework including risk assessment, key stakeholder engagement, task delegation and escalation management
- Assisting with customer complaints and compliments process within the NDIS Quality and Safeguarding Framework
- Supporting the ongoing development, and implementation of processes to reduce preventable customer harm and the improvement in customer outcomes and experience

**What you will bring the role**:

- Previous experience within the community, disability or health service sector will be highly regarded
- Certificate IV in Community Services/Investigations or equivalent level of knowledge gained through any other combination of education, training and/or experience will be highly regarded
- Demonstrated understanding of NDIS standards and practices will be highly regarded
- Experience in incident investigation and complex case management
- Excellent verbal and written communications skills - you are skilled at creating and preparing documents and reports
- A high level of critical thinking and problem solving and demonstrated leadership skills
- A high level of computer literacy across Microsoft Suite of programs (Excel/Outlook/Word) to ensure work is completed in a timely manner
- Demonstrated experience in continuous practice improvement

**How you can join #team possible**:
Please include a written statement, outlining your suitability (including examples), and why you are interested in this role. It is your opportunity to tell us about yourself, highlighting your transferable skills and experience including what you'll bring to the role and what you'll get out of it.

Before commencing with Endeavour Foundation, you will be required to undertake a **National Criminal History Check** and hold or be willing to obtain a positive notice from **Disability Services (NDIS Worker Screening) and Working with Children Check (Blue Card).