Practice Manager Cleveland, Qld

**Job reference: DBGQ-JO-2208-20471**

A career at **Bupa Dental Cleveland **is more than just a job. It's an opportunity to make a real difference in the lives of our customers and community. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both us and our customers.

For smooth management and running of this site, we are seeking a highly professional, experienced and organised **Practice Manager** to lead the team as it begins its journey of providing the ultimate patient experience in dentistry.

To be considered for this **permanent full time position**, you must be able to demonstrate prior people/business management experience along with strong communication skills capable of leading and motivating a team.

**The heart of the role**:

- Ensure smooth and efficient running of the practice
- Assist with overall financial performance of the practice in line with the approved budget
- Maintain sterilisation, infection control standards and stock control
- Monitor all practice activities in line with the business environment
- Patient management; greeting and welcoming patients, answering all phone enquiries, making & confirming appointments; checking, processing & managing customer accounts
- Business and staff performance management in accordance with business process and KPIs
- General administration including processing payments using EFTPOS & HiCaps
- Reporting as necessary on practice activities
- Drive marketing initiatives to achieve business growth

**What you'll bring**:

- Prior management experience at a local dental practice or medical/healthcare highly preferred
- Proven track record of strong organisational skills, administrative and time management
- Experienced in comprehending and managing the P&L for the practice
- Demonstrate a passion in running a practice with good business acumen
- Exceptional communication, interpersonal, customer service skills and strong business acumen
- A proven track record of punctuality and reliability
- A great attitude towards teamwork

**Benefits of joining Bupa Dental Cleveland**

Work with us in a practice support role, and you can look forward to being surrounded by great colleagues as you play your own part in embedding our people-friendly, patient-centric ethos. We'll also give you access to:

- Paid parental leave
- Standard leave entitlements (20 annual leave, sick leave, bereavement leave, carers leave)
- Reward and recognition programs
- Well designed and fitted out practices with the latest equipment/technology for great patient care and experience
- Networking opportunities across the business and with peers
- Salary sacrifice policy
- Access to benefits such as, HI discount, optical discount, pet and travel insurance discounts, etc
- Set remuneration bands with regular performance discussions and remuneration reviews

**How to apply**:
Alternatively, to discuss this role or other opportunities throughout the Bupa Dental Care network please call Melissa on **0422 619 292.**

**All workers must be vaccinated against COVID19 and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required on your commencement date.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Referral program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Cleveland QLD: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Medical practice management: 1 year (preferred)

Work Authorisation:

- Australia (required)