Barista / Roastery Assistant

We are Quest Coffee Roasters, a long established espresso bar and organic coffee roastery with a loyal community following in Burleigh Heads and the Gold Coast. We sell coffee beans and products in store, online, and wholesale. We are known for our top quality coffee, focus on sustainable supply, and friendly customer service.

**We are looking for a Barista & Roastery Assistant to join our team**

**Position**: Barista & Roastery Assistant
**Hours**: 32-40 hours / week (Casual with consideration for full time role)
**Schedule**: Between 5:30am and 3pm
**Rate**: $33.00 to $36.00 / hr + Super, Bonuses, and Penalty Rates
**Location**: Burleigh Heads, Gold Coast, QLD

**RESPONSIBILITIES**
- **Roastery Management** - Opening and closing the roastery, managing inventory, ordering supplies, and efficiently running the day shift on some days.
- **Barista**responsibilities, including expertly preparing and serving a variety of beverages, food items, and providing exceptional customer service.
- Maintaining strict **quality control** standards for all drinks and coffee bean preparation.
- **Welcoming and engaging customers** with friendly conversation, and actively determining their coffee preferences and needs to provide personalised recommendations.
- **Educating**customers about the characteristics of different coffee beans, their origins, and the nuances of various roasts.
- Actively **promoting and selling coffees**, as well as coffee brewing equipment, by effectively communicating the unique attributes and benefits of each product.
- **General Admin** of wholesale orders including invoicing, organising servicing, organising training, and helping answer general questions.
- **Wholesale Deliveries** to our customers in Gold Coast - 1 or 2 times per week.
- Maintaining a **clean, safe, and hygienic work environment** that adheres to organisation standards and follows sanitation regulations to prioritise the well-being of both staff and customers.

**ABOUT YOU**

PROFESSIONAL REQUIREMENTS
- 2 or more years of recent experience as a Barista.
- Strong computing skills, including excel / google sheets.
- Strong knowledge of coffee beans, origins, and brewing techniques.
- Strong listening and verbal communication skills.
- A strong understanding of Food Health & Safety.

NICE TO HAVE
- Certification II or more in Hospitality.
- Organic handling experience.
- Sales or marketing experience.
- Xero.
- Food handling / Cookery experience.

PERSONAL REQUIREMENTS
- Australian citizen or resident with an appropriate visa to work in Australia. _Note: This role is not suitable for Working Holiday VISA holders._
- Availability to Mon to Friday 5 days per week.
- Loves coffee and tea
- Own car with capacity to make deliveries.

PERSONAL QUALITIES
- You strive for open and honest communication with respect for others
- Professional demeanour and a desire to exceed expectations
- Strong customer focus and empathy
- Desire to learn
- You are reliable, punctual, and organised
- You like getting things done and care about how they get done
- You are proactive and self-directed, identifying issues and opportunities ahead of time
- You strive for achievement and making a difference
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**Job Types**: Permanent, Casual

Pay: $33.00 - $36.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Employee discount
- Free drinks
- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Shift work

Supplementary Pay:

- Penalty rates
- Tips

Application Question(s):

- If you are on a VISA, what VISA are you on?
- In previous hospitality workplaces that you've worked, what skill or attribute do you have them is unique to you and sets you apart from other team members?
- Why does this position suit what you're looking for?
- Do you have any other skills or experience that may be valuable in this role?
- Do you have your own car that has the capacity to make deliveries of wholesale orders?

**Experience**:

- Barista: 2 years (required)
- IT: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person