Production Specialist

Purpose of role

This role is responsible for the support of the CCH Learning programme with particular focus on supporting customers and all aspects of the delivery of the webinar and seminar program. This may include, but is not limited to, creating and maintaining products in the online store, fielding customer enquiries, liaison with presenters, facilitating live webinars and liaising with product managers, marketing & editorial teams to provide clients with a seamless support experience within the CCH Learning environment.

The role requires a can-do attitude and a high degree of professionalism in dealing with both internal and external stakeholders.

**Responsibilities**:
Webinar
- Seminar Administration
- Assist in planning, development and scheduling of webinars/seminars and Liaise with webinar presenters and conduct AV check/orientation.
- Obtain course materials and CPD quiz questions from presenters and upload to LMS and setting up webinars and related support materials in LMS/webinar software.
- Moderate and record CCH Learning webinars and coordinate seminar logistics as and when required.
- Provide technical support for webinars and iaise with marketing on promotion of topics including proofing daily eDMs and social posts.

Webinar Follow-up
- Give feedback scores to speakers and provide feedback information to CCH Learning management
- Create e-Learning course in LMS from recording of live webinars and Enrol webinar registrants to e-Learning and notify them
- Update online store/LMS as required

Sales and Customer Support
- Liaise with Sales Support and Accounts Receivable as required in relation to CCH Learning transactions

Support complimentary marketing webinars
- Perform webinar and content creation tasks listed above in support of Thought Leadership Webinars run by marketing.

Event Organisation
- Create webinar and seminar products as required in:

- Online Store/LMS aWebinar SoftwareAccount maintenance of products, customers and coupons in the online store.

About you:
The role requires a person to willingly accept responsibility, work independently and function well in a fast-paced environment.
- 3-4 years customer facing experience
- Excellent written and verbal communication
- Excellent customer service and support skills
- Very strong organisational, administration and time management skills
- Process orientated with good attention to detail
- Technical proficiency and problem-solving skills
- Medium/High competency in Microsoft Office suite including Excel
- Experience with cloud computing and web-based software
- Ability to communicate technical matters to non-technical people

Advantageous not essential requirements:

- Experience with LMS well regarded but not essential
- Experience with webinar software an advantage
- Minor experience of HTML and/or SCORM an advantage

Our Values

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise and talents is of the utmost importance.

We are a company that lives and breathes its values: Focus on Customer Success, Make it Better, Aim High & Deliver and Win as a Team. We believe in promoting and developing our people, and provide a suite of benefits to make your life easier both at work and play.

Culture and Benefits

We care for our people and a part of that we offer:

- Flexible Working Arrangement - promoting work life balance
- Learning and Development opportunities
- Access to health and wellness programs
- Insurance Options
- Parental leave benefits that exceed legislative requirements
- The opportunity to work within a global organization with experienced leaders