IT & End User Service Analyst

Career Category

Information Systems

**Job Description**:
HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are also reimagining the most important aspects of our work lives and creating more flexibility than ever before. It’s time for a career you can be proud of. Join us.

Live - What you will do

Let’s do this. Let’s change the world. A new opportunity has arisen in the Digital Workplace Experience team. Joining this team, you’ll work with diverse stakeholders to provide technical oversight of technologies that support the business and provide ‘fit for purpose’ technology solutions. You’ll identify business needs to align with strategy and translate that into technical requirements and follow that all the way through to delivery and hands-on support across a variety of technologies and devices.

Key Responsibilities:
- Partner with the local Digital Technology & Innovation (DTI) team to create a roadmap for global business to roll out new tools/technologies- Be an Amgen technology evangelist/champion that works with functional areas- Manage change management for new technology adoption/promotion- Collaborate with Managed Service Provider / Suppliers to ensure SLA’s are being achieved for services- Be responsible for End User Services in the Amgen Australia, providing escalation management for issues- Interactions with Amgen’s Information Security, Identity and Access Management, Records and Information Management teams to ensure solutions are scalable, secure, and optimized to protect Amgen’s information- Involved in coordinating Major Incident Management activities for issues impacting End User services in the Amgen Australia

Win - What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The self-directed, motivated, digitally curious and passionate team player we seek has the following qualifications, skills and experience:
- Relevant Tertiary Qualifications and/or significant Information Systems experience- Technical background and in-depth, hands-on delivery/support experience with collaboration and messaging Tools (Office365, Box, One Drive, MS Teams, etc.), SharePoint, Audio-Video conferencing technology, Devices (mobile, iPad, PC)- Experience in the pharmaceutical, healthcare or other regulated industry (i.e.: Financial Services) highly regarded- Experience in software development life cycle and business planning- Proven ability to move products quickly and effectively from demo/proof of concept to pilot/production- Strong time and task management skills to estimate and successfully meet project timelines- Excellent verbal and written communication skills in explaining features and functions to users- Ability to learn new technologies, and be able to deliver high quality work in a high pressure, fast paced environment- Work rights and residency in Australia required

Desirable- Familiarity with Robotic Process Automation (RPA)- UiPath Application Development and Support project experience - Certification in UiPath is a bonus- Digitally curious, with exposure to digital product management and API technologies, with coding experience advantageous- Working knowledge of LEAN/AGILE software development methodologies

Thrive - What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.- Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey- A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act- Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

At Amgen we are committed to doing everything we can to deliver for patients, to keep our staff and their families safe, and to help the communities where we live and work reduce the number of people exposed to COVID-19. As a science-based company, we strongly believe that it is our role to lead the way and therefore it is a requirement that all Amgen Australia employees must be fully vaccinated (certain exemptions will be considered on a case-by-case basis).

Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Objects in your future are closer than they appear. Join us.

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