Commercial Loss Adjuster

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Commercial Loss Adjuster

For a career path that is both challenging and rewarding, join Sedgwick's talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

At Sedgwick, we pride ourselves on our professionalism and expertise, delivering a first-class service which is highly regarded by our clients.

We are currently looking for an experienced Commercial Loss Adjuster to join the team based in Canberra. Reporting to the Projects and Implementation Manager this role will see you use your skills to resolve insurance claims and examine reported insurance losses to establish the cause, liability and quantum.

Your responsibilities will include:

- Using digital technologies, you will assess claims virtually ‘from the desk’ as the predominant method
- Follow Sedgwick’s policies and procedures to manage a portfolio of claims from first advice to settlement
- Determine extent and cause of loss via the most effective, efficient and client and customer-focused method of investigation
- Determine whether the loss falls within the terms and conditions of the insurance policy
- Deliver loss adjusting services that meet or exceed the service standards required by the client
- Proactive communication with the client and customer about initial findings and potential solutions
- Calculate the cost of repair and/or replacement (reserve)
- Review scope of work and schedules of loss to ensure applicability
- Project manage the rectification, remediation or
re-instatement of damaged property including emergency repairs with appropriate experts (builders, trades, technical services) in a seamless and connected process
- Deliver an exceptional claims experience by working collaboratively and constructively with support colleagues
- Prepare a report of findings within SLAs

Ideally you will possess:

- Completed Diploma of Loss Adjusting (Essential)
- Domestic loss adjusting experience (Essential)
- Intermediate Microsoft office skills
- Industry leading knowledge of the insurance industry (claims lifecycle) including the legislative framework, applicable codes and products
- Ability to embrace existing and emerging technology
- Puts the customer and client at the centre of service delivery

Want to know more about Sedgwick and what we do?

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Applications can be made by clicking on the “Apply” button.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.