Service Admin/coordinator

2 days ago

Brisbane, Australia AutoIngress Full time

Being part of the Auto Ingress team requires each of us to rise to different challenges.

We work in a tough environment where we’re often expected to achieve the impossible, supported by good leadership. From our earliest days, customer service has been our priority which has seen our status grow to that of a market leader.

Today we employ exceptional individuals, in all states, and together we provide quality products and services to our customers across Australia.

If you’re successful in joining us, you’ll be joining a team where diversity and innovation are encouraged. Every member of Auto Ingress team enjoys the opportunity and support to face new challenges and aim for the impossible.

**Service Admin/Coordinator**:
**Position Available Locations - Brisbane Southern Suburb Logan**:
Auto Ingress automatic doors is widely accepted as a leading brand in the Australian Market. Our Slacks Creek based head office and factory manufactures and supplies to the Australian market through its sales offices in four major states plus a network of service agents and distributors.

We are seeking a Service Admin/Coordinator to join our vibrant Service team and assist in expanding our business. Our Service Department is a customer focused team that supports our service technicians, external customers, and internal departments.

The successful applicant will be reliable, have a high degree of initiative and problem solving skills with an understanding of working in the service industry.

**The Role**:
1. Handle incoming & outgoing calls from customers, service technicians and subcontractors.
2. Logging service breakdowns and request callouts into our system: Oracle Netsuite.
3. Work within a shared High paced Service Inbox.
4. Assess customer issues and provide accurate assistance in resolving over the phone.
5. Liaise internally with our sales, accounts, factory, and scheduling teams.
6. Arrange spare parts and returns for service technicians, subcontractors, and customers.
7. Quote service work and spare parts.
8. Updating reports and insurances to third party portals.
9. Filing Sales orders numerically.
10. Creating and supplying warranty and compliance forms.
11. To be available to take the afterhours phone on a rostered basis.
- A great work ethic.
- Experience within a customer focused service role.
- Proficient in using Microsoft Outlook, Word & Excel.
- Strong administration & communication skills.
- Fast and accurate typing with attention to detail.
- Exceptional organisational and time management skills.
- Self-motivated with the ability to work autonomously and within a team.
- Experience with Netsuite (Oracle) would be an advantage but training will be provided.
- Salary will be commensurate with experience and qualifications_

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