Home Care Packages Intake Officer

**Employment Status**: Permanent, full time
**Days & Hours of Work**:Monday to Friday totalling**38 hours per week
**Competitive Salary**:Band 6** -**$98,867.71**p.a. +11.5% superannuation
**Location**:Council offices in Sandringham and Carnegie, with the flexibility to undertake some work from home

**About Us**:
We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do**:Diversity, Equity & Inclusion**, **Customer Experience** and **Results Matter**.

We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.

**About the Role**:
Reporting to the Home Care Packages Access and Intake Team Leader you will provide clients and their carers all relevant information to make an informed decision regarding package acceptance, help them understand their obligations around any applicable Income Tested Fees, and support them to navigate necessary systems including My Aged Care and Services Australia.

You will be responsible for:

- Responding to enquiries from potential home care package clients and/or their carers living in the Cities of Bayside and Glen Eira.
- Supporting clients/representatives to understand the benefits of a home care package taking into consideration their individual circumstances, so they can make an informed decision about accepting a home care package.
- Complete necessary processes and administrative tasks to activate and establish home care packages in readiness for commencement.

**Key Selection Criteria**:
To be successful in this role, you will bring the following skills and competencies:

- Tertiary qualification in a health, allied health or social science discipline (minimum bachelor degree level)
- Minimum two years’ package management experience
- Demonstrated experience in conducting comprehensive assessments
- Demonstrated understanding of the needs and challenges facing people who are ageing and wishing to remain at home and within their community
- Demonstrated marketing and influencing skills
- Excellent time management, organisational and attention to detail skills

**Mandatory pre-employment requirements**:

- Be willing to undergo and complete a satisfactory criminal history check.
- Provide or obtain an employment-based Working with Children check
- Be fully vaccinated with at least two approved COVID-19 vaccines or have proof of medical exemption, in accordance with Community Care’s COVID-19 Vaccination Policy.

**What we can offer you in return**:

- A work life/balance through flexible and hybrid working arrangements.
- Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
- Dedicated Staff Wellbeing programs, events and gym membership discounts.
- Learning and development opportunities so our people can grow and thrive.
- A Parkland surrounded office that is only short 500m stroll to the beach.
- Free onsite and street parking plus hybrid vehicles and electric bikes that employees can book for work related travel.
- A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

- To discover more about the role and responsibilities review the Position Description.
- If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager - your customer experience truly matters to us

**Applications close**: Sunday 2 February, 11:55pm
- Bayside City Council prides itself on its values of _**_Respect Each Other_**_, _**_Own It_**_, _**_Work Together_**_ and _**_Find Better Ways_**_._
- Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today._