Regional Manager Western Sydney, Executive Level 1

**Job no**: 512513

**Employment type**: Ongoing

**Location**: Sydney

**Categories**: Executive Level 1, Customer service, Call centre, Other Management

**About the department**:
The department plays a key role in the Australian Government’s agenda to create jobs and build a stronger, more resilient and competitive economy. Our work builds on Australia’s existing strengths, supports businesses to grow, and drives new opportunities for long-term productivity growth and prosperity. The success of the department helps Australia recover from the economic consequences of COVID‑19 and adapt to its ongoing effects. Through our work, we support the government’s economic recovery plan and help to deliver a better future for all Australians.

**About the team**:
The AusIndustry Business Outreach section is a front-line, face-to-face national service offering. The team is made up of a network of Regional Managers located across regional centres and capital cities.

The AusIndustry Regional Managers assist Australian small and medium businesses who want to grow, innovate and become more competitive. We do this by assisting businesses to access funding, information, support and connections that can help them to achieve their business goals, and in turn facilitating local economic prosperity. Our services are centred on foundations of trust, impartiality, knowledge, and connectivity.

The AusIndustry network is in a unique position to gather local insights from the business community and economic landscape. These current and emerging issues then become part of policy and program design. Fostering strong collaborative relationships with local, state and federal government agencies, the network offers a personalised business liaison function that takes into account regional conditions.

As a Regional Manager you will undertake complex work under broad direction. You will play a major role in the face-to-face, front-line delivery of the department’s national service offering. This includes working directly with the people who create, build and run Australian businesses to help them grow and succeed.

You will help to guide local businesses with the right advice, networks, opportunities and information about programs, grants and services available from all levels of government. You will travel extensively throughout your region of responsibility as a key representative of the department and the Australian government.
- an understanding of business management and of key industry sectors, including their drivers and economic influences
- strong relationship management skills, including the ability to develop and foster networks and to manage and influence the expectations of key stakeholders
- a capacity to show a high level of initiative and to remain strongly motivated while working independently
- analytical and problem solving skills, including the ability to plan and develop solutions in situations that require considerable interpretation and analysis
- strong organisational skills, including the ability to monitor progress and deliver high quality outcomes on time in the context of multiple competing demands
- oral and written communication skills, including the ability to successfully navigate difficult conversations, and represent and speak on behalf of the organisation at public events
- knowledge of the local region, its key stakeholders and priority business sectors
- experience in using knowledge management systems and communications technologies
- knowledge of government programs and their delivery.

**What you will do**:

- Promote the government’s business assistance programs and services.
- Travel across the region to ensure wide and representative engagement with stakeholders.
- Maintain a detailed understanding of business programs.
- Gain an awareness of emerging programs that may have relevance for businesses in the region.
- Maintain knowledge of industry and business profiles within the state.
- Develop lasting stakeholder networks within the region.
- Provide a regional contact point for applicants to the department’s programs.
- Identify opportunities to build connections and opportunities within the region, through participation in local initiatives, committees, groups and taskforces.
- Manage marketing budgets, plans, events and sponsorship with the goal of raising the profile of the department and its programs.
- Undertake public presentations, formally representing the department's interests.
- Provide support to the Minister and Executives when in the State/Territory.
- Capture and analyse business and economic intelligence that support the department's interests.
- Liaise with internal and external stakeholders to prepare briefs, ministerial correspondence and requests.
- Keep senior staff informed, escalating issues and proposing solutions on the basis of good judgement and an understanding of priorities.
- Coach and mentor staff, providing effective feedback on work.

**Eligibil