Front of House Manager

**About the Role**
As Front of House Manager, working in our state-of-the-art office in Sydney, you will lead a team of enthusiastic individuals who are the ‘face’ of our business, providing exceptional experiences for all clients, guests and employees who attend our client services floor.

Acting as the conduit between our wider business and all facets of our operating team, you will ensure daily operations and client meetings/ events run smoothly, while also maintaining immaculate presentation of our client services floor.

You will enjoy leading and encouraging your team to provide the best customer service possible, including providing advice, training, and performance management as needed.

Day-to-day your key responsibilities will also include:

- Developing and maintaining interpersonal relationships with colleagues and stakeholders.
- Overseeing the ordering of all goods and services.
- Ensuring budgetary and expenditure constraints are adhered to and ensuring awareness among team.
- In conjunction with the Physical Security team, ensuring the safety and security of staff, guests and premises are assured at all times.
- Ensure that all FOH staff comply with regulatory requirements such as Health & Safety, Fire Safety at all times.

**About you**
Your success in this role will rely on your strong organisation, customer service and communication skills, and your passion for providing a fantastic customer experience. You enjoy working in a fast-paced environment, prioritising work based on business needs, and have a positive, customer centric and can-do attitude.

You are a curious thinker and natural problem solver who enjoys improving processes and procedures to ensure your team are performing efficiently and enjoying their work. Ideally you have hospitality or customer service experience within the banking, hotel, professional services, or retail industry.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum wait time
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02225