Guest Regulatory Information Administrator Gold

2 weeks ago

Gold Coast, Australia The Star Entertainment Group Full time

Guest Regulatory Information Group Administrator are responsible to assist in administering guest-oriented business processes and practices, particularly in relation to, Privacy and Responsible Gambling for the Group. They are also required to work with other areas of The Star to support appropriate use and administration of processes related to regulatory obligations of The Star policy requirements.

**About the role**:

- Manage and respond to requests for information pursuant to the Privacy Act 1988 (Commonwealth).
- Process exclusions paperwork and maintain records of exclusion decisions
- Support the operation of Exclusion review Committees
- Manage business processes related to regulatory reporting about exclusions, data quality as it relates to excluded people and administration of exclusions generally.
- Assist the Patron Liaison Managers to maintain business process and standards documents
- Assist in the administration of the Protect Database particularly in respect of The Responsible Gambling Persons of Interest register and Exclusions related registers.
- Conduct regular checks of new accounts created for excluded people to detect duplication and other data quality issues.
- Assist in identifying potential weaknesses in internal controls and business processes or respond to opportunities to align processes across the group.

**About You**:

- High level attention to detail & time management
- Effective verbal and written communication skills
- Ability to use multiple databases to search, enter and extract data
- Previous experience in the Responsible Gambling space

**Our Benefits?**
- Flexible and agile working culture across a geographically diverse organisation
- Permanent, Full-Time position with competitive salary + bonus
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- 30% Discounts across award winning restaurants and accommodation at all 3 properties
- Lifestyle discounts including gym memberships and laundry services
- FREE meal each day at our Employee Dining Room, including sandwich bar, hot meals and more
- Career development, training, and courses via The Star Academy
- Employer of Choice for Gender Diversity awarded by WGEA

**About us**

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

**Our Culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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