Monitor - Safety Link

2 weeks ago

Ballarat, Australia Grampians Health Horsham and Dimboola Full time

Location: Ballarat Central, VIC, AU, 3350

Safety Link is currently recruiting for the following positions within our call centre team:

- **Permanent Part Time - 28 hours per week Day & Afternoon shifts | Monitor - Safety Link**
- **Permanent Part Time - 28 hours per week Day & Afternoon shifts | Monitor - Safety Link**
- **Permanent Part Time - 24 hours per week fixed shift 11:00 to 19:00 Monday, Thursday & Friday | Monitor - Safety Link**
- **Casual 24/7 Rotational on-call shifts**

**About the Role**
- Join a dedicated team that plays a vital role in ensuring the safety and wellbeing of individuals across diverse sectors. You’ll provide essential support to a wide range of clients, including government-funded consumers, residents in retirement villages, community groups, private individuals living independently, and lone workers.
- This role offers the opportunity to work as part of a 24/7 rotating roster, including day, afternoon, night, and weekend shifts.

**Key Responsibilities**
- **Emergency Response**: Coordinate with emergency services to ensure prompt and effective assistance.
- **Client and Family Communication**: Act as a key point of contact for clients and their nominated family members or representatives.
- **Support Clients**: Offering general support to clients regarding their in-home living and medical alarm needs.

**Skills & Experience**

Proven ability to perform under pressure in a high-stakes environment
. Experience working in a Call Centre or similar service-oriented environment
. Proficiency in using specialised software and systems
. Demonstrated ability to work effectively with diverse populations
. Strong team collaboration skills and a commitment to shared success

**Interested?**
- if you wish to discuss the role prior to applying, contact **Kerry Etchell**or **Belinda Lockie** on **03** **4313 8900** for a confidential discussion.
- If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying_

**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Culture & Benefits**

Flexible work arrangements and purchase leave opportunitie
- s Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holiday
- s Access to Staff Fitness programStaff rewards and recognition program
- s

**Ballarat Region**

**Diversity and Inclusion**

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

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