Technical Support Officer

Ballarat Central, VIC, AU, 3350

**$29.57 - $32.69 per hour plus salary packaging**

**About the Role**

Safety Link provides a variety of services, including monitored medical alarms, personal duress alarms, and call centre services. As a Technical Support Officer, you'll be part of a team dedicated to ensuring the safety and well-being of vulnerable community members, including residents in retirement villages, community groups, private individuals living independently, Commonwealth government-funded consumers, and lone workers.

In this role, you'll be the first point of contact in our technical call centre, resolving equipment-related inquiries and troubleshooting issues. You'll also handle the in-house processing of Safety Link’s alarm equipment, preparing it for re-use, repair, or disposal.

**Key Responsibilities**
- **Provide Technical Support**: Respond to client enquiries, troubleshoot alarm and equipment issues, and escalate as needed.
- **Configure & Test Devices**: Assist with setting up new peripheral devices and ensure they are working correctly.
- **Manage Equipment Returns**: Process returned alarm units and peripheries, ensuring accurate record-keeping.
- **Dispatch Equipment**: Prepare and dispatch equipment to clients and update records accordingly.

**Skills & Experience**
- Excellent interpersonal and communication skills is essential.
- Experience in computer operation and administration is essential.
- Previous customer service experience is desirable.
- Previous technical support experience is desirable.
- Be able to work well individually and in a team environment.

**Interested?**

if you wish to discuss the role prior to applying, contact **Brandon Nicholls** on** 1800 813 617** for a confidential discussion.
- If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying._

**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Culture & Benefits**
- Flexible work arrangements and purchase leave opportunities
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Access to Staff Fitness program
- Staff rewards and recognition programs

**Ballarat Region**
Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

**Diversity and Inclusion**

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.