Client Services Manager

20 hours ago

Melbourne, Australia Serco Full time

Full-time permanent opportunity based in Melbourne
- Career development through continuous learning and innovation
- Flexible work arrangements to manage work-life balance

**Serco is a place where you can grow**

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace full of challenges, growth opportunities, and rewards.
- We offer benefits to suit every stage of your career, including:_
- Supportive leadership and mentoring opportunities
- Flexible work arrangements to manage work-life balance
- Career development through continuous learning and innovation
- A commitment to diversity and inclusion
- Long-term contracts backed by government partnerships
- Access to Serco’s Employee Networks to foster belonging

**Make an impact at Serco**

As a Client Services Manager, you will play a pivotal role in delivering high-quality outcomes across multiple sites within the School Cleaning portfolio. Reporting to the Contract Manager, you will lead operational success, ensuring customer expectations are exceeded while fostering a high-performance, safety-focused culture.
- As a Client Services Manager, you’ll make a positive impact by:_
- Building strong stakeholder relationships to achieve business goals
- Coaching teams to ensure sustainable service and safety performance
- Fostering continuous improvement through innovation and feedback
- Delivering operational efficiency and meeting budgeted outcomes

**Serco is a place for you**
- To be successful in this role, you’ll have:_
- 2+ years of experience managing multi-site portfolios or services
- Strong commercial acumen and stakeholder management skills
- Leadership experience in building and mentoring high-performing teams
- Proficiency in budgeting, forecasting, and financial reporting
- Strong communication skills for collaborating across functions
- Relevant industry experience

At Serco, we take pride in providing impactful solutions that make a difference. From supporting essential government services to making a positive impact on communities, we offer opportunities for meaningful work and career development.
**Are you ready to do important work that really matters?**

We are proud to be a 2024 Circle Back Initiative Employer - committed to responding to every applicant.

**Impact a better future at Serco.

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