Consultant Research

1 week ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- Enhance your career in a diverse role
- Be a key contributor to this passionate team

**About the Role**

The Consultant Research will design and execute the research that underpins NAB’s customer feedback (NPS) program. This program includes the design, build and ongoing management of a range of customer feedback surveys. The role is integral to the success of Customer Advocacy at NAB.

**What you'll be doing**

Reporting directly to the Head of Customer Advocacy, this role will be responsible for designing and leading feedback projects across NAB.

This role is primarily responsible for:

- Design, build and manage NPS research projects including preparation of research briefs, questionnaires, analysis, insight generation and dissemination of results
- Contribute to insight development (partnering with the Insights team) to improve understanding of the drivers of customer advocacy
- Manage workflow and communicate with internal stakeholders
- Act as a voice of the customer through the NPS team and broader enterprise
- Work with NPS Operations and Insights teams as required
- Building survey and dashboard prototypes in Qualtrics

**What you'll bring**
- Experience with a range of research techniques
- Experienced with the Net Promoter System and customer feedback measurement.
- Hands on experience building surveys and dashboards in Qualtrics or similar survey platform
- Worked on high profile projects with a large number of stakeholders and changing demands
- Proven experience building strong relationships at various levels.
- Strong business acumen
- Ability to build plans and actions to self-manage and deliver projects
- Strong communicator with the ability to explain complex technical concepts to a non-technical audience
- Fosters teamwork and collaboration
- Tertiary qualification in related discipline

**What we can offer**

We embrace diversity of thought, style and working arrangement to ensure our workforce is representative of the community that we service.

Have a chat to us about how our support of workplace flexibility can work for you.

**NAB, invested in you**

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

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