Assistant Manager

1 week ago

Clare, Australia Discovery Parks Full time

Enhance guest experience through regular interactions
- Great opportunities for growth and development in park management
- Accommodation included in annual package

**About Us**:
G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 1800 people Australia-wide, G’day Group has a truly national footprint of over 280 holiday parks, including more than 70 fully owned and operated parks. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. With eyes on domestic and regional tourism like never before we are building a passionate, adaptable, high performance team to deliver holiday memories that put a smile in every g’day.

**About the Role**:
This position is a guest focused role involving a mix of indoor and outdoor functions. The Assistant Manager will ensure a consistent high level of customer satisfaction through regular face to face interaction, ensure a high cleaning standard for accommodation, maintain general grounds, gardens, and facilities, assist the Park Manager with overseeing team members.

Your responsibilities will span across various functions; customer service, staff management, grounds & maintenance, housekeeping and more.

Given the nature of our business and care for customers an on-call roster will form part of the job requirements

**Skills & Experience**:
We are looking for an individual with the ability to develop park team members and lead the park in the Manager's absence. You will be able to prioritise your workload to achieve daily outcomes whilst also understanding the big picture, always with the customer as the priority. You will bring to the role:

- Proven experience in general building maintenance and grounds work
- Demonstrated skills and experience in hospitality management or other related industries
- Proven and demonstrated experience in managing, developing and training staff
- Strong computer skills, especially in the MS Office suite
- A flexible attitude to work, and work hours (including weekends and after hours)
- Knowledge and understanding of WHS and responsibilities
- Previous experience with RMS or similar reservations systems will be held in high regard
- A love of customer facing communication, tourism and ideally the outdoors and the desire to be part of a regional town

**Benefits**:

- A competitive salary with quarterly and annual bonuses based on KPIs
- Professional development & opportunities to grow personally as well as professionally
- Discounted accommodation at our network of parks for you, your family & friends across the 280 parks in our network
- Discounted products from our G'day rewards Partners - Virgin Australia, Coles Express, The Good Guys, Hertz, Experience Oz, Goodlife, and more

**How to Apply**:
- Discovery Parks is committed to ensuring the health and safety of all our staff, customers and the communities we operate in. Due to the latest highly contagious Covid-19 Delta variant, Discovery Parks has implemented a vaccination policy which requires all employees, wherever possible, to be fully vaccinated against Covid-19. This covid vaccination policy applies to all new Discovery Parks employees._

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