Store Manager

2 days ago

Bondi, Australia Jivaro Full time

Lead a premium retail store in the heart of Bondi
- Enjoy great salary, product perks, and clothing allowance
- Join a non-corporate, high-performing team environment

**Key Responsibilities**
- Provide strong leadership, guidance, and day-to-day support to the in-store team to ensure an exceptional customer experience.
- Drive results by developing store-level strategies, setting the standard for service and sales performance.
- Implement and manage initiatives to meet weekly and monthly sales targets and business KPIs.
- Build team rosters that support both development and optimal operational flow. Ensure timesheets are completed accurately and that wage-to-revenue KPIs are met.
- Handle customer queries and complaints in a way that builds brand loyalty and positive engagement.
- Enforce loss prevention policies and manage seasonal stock takes to ensure inventory targets are met.
- Lead by example through setting self-development goals and supporting individual staff training and performance plans.
- Ensure the team effectively balances sales floor service with back-of-house administrative duties while meeting operational timelines.
- Identify recruitment needs and take ownership of hiring, onboarding, and building a cohesive team.
- Maintain immaculate standards in store presentation and ensure visual merchandising aligns with the brand’s aesthetic.
- Provide regular product feedback to head office, including insights from customer interactions and local preferences.
- Participate in weekly business reviews and share insights that contribute to continued store growth and target achievement.
- Attend weekly team calls, analyse store performance reports, and contribute solution-focused feedback across the wider retail leadership group.

**Perks and Benefits**
- Work in a beautifully designed retail space.
- Join a well-established and supportive team environment.
- Seasonal clothing allowance and generous staff discounts.

**Experience & Skills**
- Minimum of 3 years’ retail management experience required.
- Experience in premium or luxury retail is highly regarded.
- Strong communication and analytical skills.
- Experience with retail systems (e.g., Apparel21) is a plus.

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