S&s Banking Consultant, Chermside Qld

1 day ago

Chermside, Australia ANZ Banking Group Full time

**Job Title**: S&S Banking Consultant, Chermside QLD - Suncorp Bank
**Req ID**: 82432
**Department**: SB SEQ North
**Division**: Suncorp Bank
**Location**: Chermside
About Us
About the Role
As an S&S Banking Consultant, you are to provide outstanding levels of sales and service, supporting customers via face-to-face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
**Role Location**: Shop 216/217 Westfield Shopping Centre, Cnr Gympie & Hamilton Rds, Chermside QLD 4032
**Role Type**: Permanent, Flexible Part Time (20 hours/week)
**Note**: All training required will be full time (first 3 months)
What will your day look like?
**As an S&S Banking Consultant, you will**:
Deliver customer-obsessed service that drives customer satisfaction and first call resolution
Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes
Contributes to a team culture that is balanced across people, customer, risk, and performance
Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience in delivering high quality customer experience
Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures
Effective interpersonal and communication skills (written& verbal)
Demonstrated ability to work as a supportive team member
Committed to self-development and opportunities to increase capability in role
Computer literacy and navigation skills
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
06/12/2024, 11.59pm, (Melbourne Australia)

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