S&s Banking Consultant, North Brisbane Qld

**Job Title**: S&S Banking Consultant, North Brisbane QLD - Suncorp Bank
**Req ID**: 94738
**Department**: SB SEQ North
**Division**: Suncorp Bank
**Location**: Chermside
About Us
About the Role
Our close-knit team of banking consultants plays a critical role in making this happen, by building trusted relationships with customers who visit our branches. Our banking consultants come from a range of backgrounds including hospitality, retail and the travel industry but they all share one thing - a passion for connecting with people and customer service.
Experience or qualifications in banking aren’t required to be great in this role - we’ll teach you everything you need to know about banking with our streamlined group training program which supports you as you learn the ropes. The training also sets you up for a career that can go many places
We are continuously building our team of banking consultants across North Brisbane and have part-time opportunities in the following branches: Aspley, North Lakes, Kippa Ring, Morayfield, Chermside, Brookside, and New Farm. If you’re customer-focused and ready to build a future career, we’ll work with you to find the right role in the right location.
What will your day look like?
There is so much variety as a S&S Banking Consultant, and you could be helping our customers by:
Delivering customer obsessed service that drives customer satisfaction and first call resolution.
Providing timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
Supporting and educating customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
Providing support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
Demonstrating the ability to listen, building trust and asking the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes.
Contributing to a team culture that is balanced across people, customer, risk, and performance.
Ensuring compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
Whatever the day has in store, you’ll be working with a close-knit team that supports each other and celebrates team wins.
What will make you great in this role?
Experience in delivering high quality customer experience.
Comfortable with digital customer service platforms to assist customers in real-time
Understanding of digital verification and ID validation systems used in customer onboarding
Proficiency in digital payment technologies, such as mobile wallets and online payments
Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Reference number 94738
Job Posting End Date
30/05/2025, 11.59pm, (Melbourne Australia)