Guest Experience Agent

4 days ago

Brisbane, Australia SOFITEL Full time

**Company Description**
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

The Sofitel Brisbane Central is centrally located within the heart of Brisbane city. 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features various F&B outlets, two fitness centres, Day Spa and fully flexible event spaces for up to 1100 delegates.

Provide excellent customer service and guest engagement as well as friendly and efficient food and beverage service to our most loyal and VIP guests. We are currently seeking a Guest Experience Agent to join our Club Millesime team who is willing to maximise the guest experience and portray the Sofitel brand standards.

**What you will be doing**:

- Ensuring the seamless experience of our most loyal and VIP guests
- Ensure all guests are greeted in a timely fashion and are made to feel welcome, following welcome procedures
- Check guests in and out of the hotel using our current operating system
- Book rooms for Club guests and assist with any reservation needs
- Ensure premium service is given throughout all periods of the day including breakfast, lunch, high tea, functions (when necessary) and pre-dinner drinks & canapés
- Maintain hygienic food service techniques during service
- Take responsibility over the lounge when on shift.

**Qualifications** You will excel in this role if you have**:

- Front Office or Food and Beverage experience in a luxury hotel is desired
- A luxury service focus and desire to grow your career with Sofitel
- Responsible Service of Alcohol (RSA) certificate
- Experience with Opera PMS highly desired
- Friendly, outgoing personality and a high standard of personal presentation.

**Additional Information**
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

**Thrive in our Sofitel Brisbane Central community, with**:

- Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.

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