Membership and Ticketing Coordinator

A fantastic opportunity to be an integral part of the team, delivering world class netball in Adelaide.
- Are you an expert in customer service an stakeholder engagement?
- Employee benefits that promote work-life balance
- Be part of a growing and supportive organisation based in Mile End

**Who the Company is?**

**Netball SA**

Netball SA is the peak State Sporting Organisation for netball in South Australia and is affiliated with Netball Australia. Netball is the leading women's participation sport in Australia. Netball SA is responsible for the governance, development, promotion, and administration of netball throughout South Australia and has the responsibility for servicing its 32,000 members, the operations of Netball SA Stadium and the running of its elite team, the Adelaide Thunderbirds.

As a professional sporting organisation with extensive community reach, Netball SA is committed to enhancing the reputation of the sport and communicating news of significance to members, fans, supporters, and the general public.

Netball SA’s strategic plan includes the following strategic priorities which drive the business:

- Thriving People
- Grow our game
- Strong voice
- National success
- Government investment

Due to continued successes, Netball SA have an exciting opportunity to join their team as the Memberships & Ticketing Coordinator, based in Mile End. This role provides an opportunity to join a fun and supportive team, who seek to enrich lives, enhance communities and inspire generations, through the power of netball Their values are ‘we are team players’, ‘we play our position’, ‘we are customer centric’, ‘we play with integrity’ and ‘we are game changers’.

This is a full-time, 12-month contract role that will require regular work outside of normal office hours, including weekends in accordance with Netball SA and Adelaide Thunderbirds programs.

**What you will be doing and will be responsible for**:
Reporting to the General Manager - Marketing, Communications and Events, this role is responsible for coordinating and delivering the membership and match day ticketing program for the Adelaide Thunderbirds. This role is also be responsible for engaging and growing the Club’s members and supporting members across events and match days.

**Key Responsibilities and Success Areas include**:

- Coordinate ticket inventory for Adelaide Thunderbirds games in conjunction with the ticketing agency
- Support membership campaigns.
- Assist with memberships events, recognition programs and activities.
- Coordinate a calendar of membership activities
- Attend Adelaide Thunderbirds home games.
- Process monthly membership payments
- Responding to enquiries from existing and prospective members
- Coordinate the packing and distribution of annual membership packs
- Assist with an annual review of the membership value proposition and processes
- Collate and manage match by match ticketing reports and add raw data to the membership database
- Assist with the match ticket reconciliations and budget reporting
- Plan and communicate venue seating information

**‘What you look like’ and need to demonstrate to be successful’.**

To be successful in the role you will also demonstrate:

- Previous experience in a similar role or similar organisation
- Ticketing and Membership experience (desirable)
- Ability to demonstrate exceptional customer service skills
- Database Management experience
- Outstanding communication skills (written and verbal)
- Strong attention to detail and organisational skills
- Working with Children Check (or willingness to obtain)
- Drivers License

**What can the Company offer?**
- Flexible working conditions
- Training, development and progression opportunities
- Be a part of a world class elite competition

**Sound like you?