Scheduling Officer

2 weeks ago

Ryde, Australia Right at Home Full time

**Description**:
**Company Background**:Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.

**Right at Home, Sydney Ryde Region** are seeking qualified, reliable and passionate Scheduling Officer. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.

**Duties include**:

- Assisting with handling high volume of incoming telephone and internet enquiries.
- Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
- Managing system Shift notes and redirecting as per intended recipient.
- Maintaining client and care worker compliance and documentation according to government standards.
- Vast Administration support to the recruiter, scanning and creating system files, as well as providing recruitment support where required.
- The role is fast-paced, and it is essential that you can multi-task and adapt well under pressure.

**Qualifications**:
**Essential Criteria**:

- Certificate III - IV in Individual Support (Ageing or Disability) - Mandatory
- Current Australian National Police check
- Current First Aid & CPR certificate
- Driver's license and your own reliable registered vehicle
- Full Comprehensive Vehicle Insurance
- Excellent verbal and written communication skills

**Preferred Skills**:

- Proven Experience in Scheduling/Rostering, Planning and extensive Administration Management.
- Be able to establish relationships and build rapport with Clients, their families, Carers and referral sources and maintain effective professional communication at all times.
- Forward planner and analytical thinker with high attention to detail.
- Ability to thrive in a very fast paced environment and work exceptionally well under pressure and within time restraints.
- Advanced time management, organizational skills, Problem solving, negotiation and conflict resolution skills.
- Ability to develop/implement and evaluate organizational and client focused documentation as well as systems.
- Excellent Computer literacy - Enterprise Management Software and sound knowledge of Microsoft Office 365.

**Job Type**: Permanent Full-time

**Salary**: $70,000 - $80,000 + Super Per Year

Only shortlisted applicants will be contacted for interviews within 14 days of applying.

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