Client Liaison/team Leader

1 day ago

Gold Coast, Australia Anglicare Southern Queensland Full time

Great Full-Time hours working Mon-Fri with weekends and public holidays off
- Salary Packaging available - increase your take home pay
- Provide guidance to enable clients to exercise choice and make decisions.

**About us**
Our
**Home and Community**
**team** is key in providing care to a range of clients, including older people and those with disabilities. Our teams provide support and services that enable our clients to maintain their independence - living happily and healthily within their own homes.

We currently have an amazing
**6-month fixed term full-time opportunity** with our team in the beautiful Gold Coast (Robina) We anticipate that this role will be ongoing after the 6 months being in the growing Aged Care sector.

This is a
**dual role** working half of the time as a Team Leader supporting our Home Care Workers & Support Workers and the other half of the time as a Client Liaison Officer managing Home Care Package clients.

**A typical day in your new role**:

- Provide supervision, leadership & guidance to Home Care and Support Service workers
- Assist with the orientation of new staff
- Undertake assessments, support planning and package care coordination
- Undertake case management activities
- Supporting the clients with their budgets

**What we offer you**:
We support our staff with learning and development initiatives and an attractive employee benefits program. As a leading Non-for-Profit in the sector you will enjoy:

- Salary Packaging, package up to $15,900 per year tax free
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
- Career progression and professional growth in the form of internal and external training
- The flexibility to purchase additional annual leave
- With ongoing training and support, we care about your personal and professional development.
- A rewarding and challenging role - make a difference in the lives of others.

**What you need to apply**:

- Certificate IV in Home and Community Care or equivalent
- Current National Police Certificate - or willingness to obtain
- Current Drivers Licence and own reliable vehicle

**To be successful you will also bring**:

- Proven understanding of assessments, packaged care and case management
- Ability to engage clients and work effectively with them to achieve identified goals
- Support and guidance to clients with budget management and financial sustainability
- Experience in monitoring and assessing services provided to ensure they are following service models and guidelines
- Exceptional communication skills - both written and verbal - and the ability to relate to a wide range of people
- Ability to advocate strongly for your clients and the services they require
- A sound understanding of the community care system and the people who utilise this service
- Diplomacy and negotiation skills; people management capabilities

**What’s Next?**

**5525 4101**
- Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position._

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