Service Administration Officer

5 days ago

Marsden Park, Australia ACTRON ENGINEERING PTY LTD Full time

**‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation**:

- ** You grow as we grow**:

- ** We keep it**_cool_**with great benefits and passion for what we do**

**ABOUT US**:
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.

**ABOUT THE ROLE**:
Reporting to the Service Admin Lead, we are seeking a proactive and organised Service Administration Officer who will play a key role in supporting our busy Service team through administration, customer communication and process coordination.

This role is ideal for someone who thrives in a fast-paced environment, is confident with systems and enjoys being the go-to person for all things admin-related.

**WHAT’S INVOLVED**:

- Answering incoming phone calls for our national incoming service enquiries
- Logging and processing service requests on our system (D365)
- Assisting customers with any general enquiries relating to service calls including escalations
- Liaising with internal teams to resolve any complex matters
- Ensure service calls and phone calls are answered and logged in accordance with daily KPI’s
- Follow up/close off any open work orders
- Process payments for quoted/chargeable works
- Assist with enquiries over the counter
- Assist in any general adhoc administrative duties as directed by team leader

**YOU WILL NEED**:
There are a few essential tools you will need under your belt to be successful in this role:

- At least 3 years’ experience in administration or customer service
- Strong communication, planning and organisational skills
- Solid understanding of accounts receivable/payable processes
- Confident using Microsoft Office, especially Excel, Word and PowerPoint
- A team player mindset with the ability to work independently
- Exposure to service-based industries or mechanical concepts is a plus

**WHAT WE ARE PROUD OF**:
At ActronAir, we live by our core beliefs, sharing the values of:

- One Team
- Family
- Customer Focus
- Continuous Improvement & Innovation

Working at ActronAir, you will gain access to a wide range of benefits including:

- Discounts on our products for you and your family
- A focus on wellbeing through our Employee Assistance Program and Wellbeing App
- An inclusive and accessible working environment
- Our Recognition Program and App
- Countless opportunities to grow your career.
- ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program._

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