Service Coordinator

2 weeks ago

Bentleigh East, Australia Wormald Full time

**Brand - Wormald | Bentleigh East, VIC | Full Time**

**Job Summary**

Wormald is seeking a Service Coordinator to join our friendly Do & Charge/Electrical Service team in Bentleigh East. Previous experience in an administration/service role, is preferable.
- Attractive salary
- Join a friendly and supportive team
- Outstanding career opportunities with a national fire industry leader

**About Us**

Wormald has been designing, installing and servicing fire protection systems since 1889 and is an industry leader in providing fire protection solutions, with an excellent reputation and firmly established brand.

**The Role**

Based in East Bentleigh, Melbourne, an exciting opportunity has opened up for an experienced Service Coordinator. This role works within our Do & Charge/Electrical Service Department ensuring the seamless delivery of high-quality customer service to our clients.

You will use your extensive administration and customer service experience ideally obtained in the building services industry to ensure our customers’ service requirements are met. You will work directly with field supervision, field technicians, clients and third party providers coordinating our client and business needs.

Your primary duties will include, but are not limited to:

- Developing and fostering close business relationships with all stakeholders
- Acting as the conduit between field-based staff and external clients
- Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed to clients
- Receiving, raising and following-up on service calls
- Preparing documentation, service docket pricing, purchase orders and reports
- Maintaining accurate record management in Pronto CRM system
- Providing quotations and company standardised pricing, when required
- Following up calls to clients to resolve outstanding issues

We require someone who possesses the following qualities:

- A motivated self-starter with exceptional organisational skills
- Ability to multi-task
- Attention to detail
- Ability to achieve deadlines with excellent time management skills
- Strong focus on delivering customer service excellence
- High level of written and verbal communication skills
- Proficient in Microsoft Office, Pronto (or other ERP’s)

Previous experience working closely with internal and external stakeholders, including business customers is a must.

This is an outstanding opportunity for an individual who is highly motivated with excellent people skills. In return you will receive a competitive remuneration package with the prospect of great career advancement opportunities for the right person.

Only successful applicants will be contacted.

January 2024

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