Team Leader, Carer Gateway

**Full-time, 12-month contract role based on Bidjigal Country in Hurstville**
- **$54.31ph - $59.86ph** + Super + Salary Packaging**
- **Flexible Friendly organisation, with hybrid work options available**

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**About the role**

Caring for a loved one is important work. Some days caring brings great joy, but some days it can be lonely or a little overwhelming. No matter how you feel today, our Carer Gateway will be just a phone call away. Carer Gateway is provides carers with information, support, counselling, and coaching.

You will inspire your team provide high quality counselling and coaching to carers accessing support through the Carer Gateway Program. You will ensure your team have what they need to do their best work; they understand the expectations particularly service quality and have the skills, capacity and capability they need to meet these expectations. Helping your team to recognise the impact of their work, you will celebrate the wins, embrace the opportunities for improvement and build upon their potential.

**Duties**
- Co-Lead a team to ensure the provision of quality services that maximise client outcomes while meeting funding, organisational, service, and compliance objectives.
- Collaborate with the Leadership team to ensure team operations are commercially effective and sustainable, identifying opportunities for process improvement and more effective working methods.
- Identify and facilitate learning opportunities, support compliance with internal and external standards, and contribute to the implementation of new operating models and service improvements.

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

- **Salary Benefits** -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- **Motor Vehicle Packaging Options** - to suit your lifestyle.
- **Work/Life Balance** - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- **Recognition and Reward** - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- **Wellness** - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- **Professional Development**:

- We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- **Our Reconciliation Commitment**- Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

**Skills and Experience**
- Significant experience in practice leadership and/or qualifications in management may help you to succeed.
- Previous experience in Counselling, including Group Work and Clinical supervision are preferred.
- Demonstrated experience working with, and/or knowledge of regulatory and compliance frameworks relating to the service.
- You have great leadership skills which include the ability to troubleshoot, manage multiple deadlines, manage staff and client conflict resolution.
- An excellent communicator with strong collaboration and interpersonal skills.
- Open and adaptable to build trust and share accountability in a co-leadership role.
- You demonstrate a strong passion for supporting your team in meeting expectations and enhancing their capabilities. You do this by consistently providing constructive, actionable recognition and feedback, which leads to improved client outcomes, greater employee engagement, and ongoing development.
- If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are