Member Consultation and Coordination Manager

18 hours ago

Sydney, Australia Australian Payments Plus Full time

**The Game Changers**:
Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.

We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

**The Role**:
As the Member Consultation & Coordination Manager, you will be responsible for overseeing aspects of member relations, ensuring effective communication, and coordinating services that enhance member experience and satisfaction. You will serve as the key point of contact between AP+ and its members, gathering feedback, providing consultation, and developing strategies to improve member engagement and retention.

**Day to day your remit will require you to**:

- Improve Member Engagement - gather feedback, understand member needs, and ensure members’ concerns or interests are heard and addressed.
- Streamline Communications - Ensuring that information is shared effectively between members and AP+.
- Partner Relationship Management - Building and maintaining strong, positive relationships with members to encourage engagement and satisfaction with AP+.

**Proposed Position Requirements are**:

- Minimum of 3 years’ experience working in a Member Consultation role within the Financial Services sector.
- Tertiary Qualification in Business Administration, Communications, Marketing, or related field.
- Proven experience working in the Payments sector is preferred.
- Strong communication and interpersonal skills, with the ability to engage and connect with diverse audiences.
- Exceptional organisational skills and the ability to manage multiple projects and priorities.
- Experience with member management software or CRM systems is a plus.
- A proactive, solution-oriented mindset and the ability to work independently and collaboratively.
- Strong attention to detail with the ability to prioritise tasks and manage multiple deadlines effectively.
- Excellent verbal and written communication and interpersonal skills and the confidence to liaise with stakeholders across multiple levels of the organisation.

**What happens next**:
At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.
- AP+ are not partnering with Recruitment agencies for this role._

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