Customer Success Operations Analyst

5 days ago

Sydney, Australia Hatch Full time

** This role is at Upguard (not for Hatch)**

Hatch is supporting Upguard to find a great Customer Success Operations Analyst to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Upguard.

**About the role at Upguard**

Reporting to the CS Strategy & Operations Manager, the Customer Success Operations Analyst will be the owner of data analysis and reporting, process improvements, and documentation for the Customer Success org. Your role will be essential to the team’s success and will focus on reporting and workflows in our tech systems, data integrity and optimizing customer success processes to maximize wins and assist with revenue generation.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Sales Team Enablement - Identify opportunities to enhance processes and resources that enable team performance and time spent with prospects or customers
- Data Analysis and Reporting - Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
- Execution and Project Management - Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Upguard.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

  • Customer Success Analyst

    1 week ago

    Sydney, Australia Stake Full time

    Stake is looking for a Customer Success Analyst to support our customers out of our HQ in Bondi Junction with a 3 day a week in office flexible working model. Stake is more than a brokerage, we're one global brand that stands for progress. This is true for our customers but also for our team members. If you're in tune with the financial market, you're...

  • Customer Success Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Trade Nation Full time

    Join to apply for the Customer Success Analyst role at Trade Nation2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Analyst role at Trade NationThe Customer Success Analyst will be reporting into the Payment & CS Manager and will be responsible for ensuring that our global client base received an exemplary standard of...

  • Customer Success Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Trade Nation Full time

    Join to apply for the Customer Success Analyst role at Trade Nation2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Analyst role at Trade NationThe Customer Success Analyst will be reporting into the Payment & CS Manager and will be responsible for ensuring that our global client base received an exemplary standard of...

  • Customer Success Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Stake Full time

    Stake is looking for Customer Success Analysts to join us at our Sydney CBD HQ, with a flexible hybrid working model - Please note this role will be required to work on weekends.We're an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we've empowered a new...

  • Customer Success Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Stake Full time

    Stake is looking for Customer Success Analysts to join us at our Sydney CBD HQ, with a flexible hybrid working model - Please note this role will be required to work on weekends.We're an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we've empowered a new...

  • Customer Success Analyst

    7 days ago

    Sydney, New South Wales, Australia Trade Nation Full time $90,000 - $120,000 per year

    The Customer Success Analyst will be reporting into the Payment & CS Manager and will be responsible for ensuring that our global client base received an exemplary standard of customer support across multi-channels – via email, phone and live chat. Who we areWe are Trade Nation. We help our customers power up their trading through killer insights,...

  • Senior Analyst Programmer

    2 weeks ago

    Sydney, New South Wales, Australia Graincorp Operations Full time $155,000 - $175,000

    Role: Senior Analyst Programmer Location: SydneySalary Range: $155k - $175k (inclusive of superannuation)What did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food, animal feed, and...

  • Analyst, Technical Customer Success – APAC

    3 days ago

    Sydney, New South Wales, Australia Aurora Energy Research Full time

    Analyst, Technical Customer Success – APAC Join to apply for the Analyst, Technical Customer Success – APAC role at Aurora Energy Research Aurora's Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy companies and investors, the platform changes the way that energy...

  • Analyst, Technical Customer Success – APAC

    3 days ago

    Sydney, New South Wales, Australia Aurora Energy Research Full time

    Analyst, Technical Customer Success – APACJoin to apply for the Analyst, Technical Customer Success – APAC role at Aurora Energy ResearchAurora's Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy companies and investors, the platform changes the way that energy market...

  • Customer Success Manager

    3 days ago

    Sydney, Australia Enable Full time

    **Job Summary** As a **Customer Success Manager**, you will work closely with our customers to help them reach their goals and realize maximum value from Enable. In this position, you will lead and manage a team of Implementation Analysts. You will demonstrate dedication and proactivity to the development of your own Customer Success sub-team. You will work...