Student Engagement Advisor

6 days ago

Melbourne City Centre, Australia Navitas Full time

**ACAP,** The Australian College of Applied Professions, is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, law, and business management and leadership (MBA).

The Student Engagement Advisor is an integral member of a close-knit team, driven by a shared commitment to providing exceptional support and guidance to students.

**Responsibilities include**:

- Supporting daily with inbound student queries across the various service channels.
- Processing administrative tasks and data entry
- Assisting with the re-enrolment of students and providing course sequence advise
- Liasing with Discipline and specialist staff to ensure students are adequately supported

**In addition to a **student-first approach,** it is essential you can demonstrate**:

- Proven track record of delivering exceptional customer service
- Excellent attention to detail and high level of accuracy in all administrative activities
- Demonstrated computer literacy including advanced MS Office suite and ideally student records software
- Ability to work as part of a team and in a way that is flexibe and adaptable
- Ideally have experience in tertiary education environment

**Some benefits and perks of working with ACAP include**:

- Genuine flexibility with hybrid working arrangements
- Health and well-being packages, including free counseling for employees and family, discounted gym membership, movie tickets, travel, hotels, and insurance
- Salary packaging and novated leasing
- Up to 75% off study scholarships on all our courses
- 2 paid volunteer days per year for your passionate causes

**Diversity and Inclusion**:
**If this opportunity could be your next ideal career move, we would love to hear from you**

**How to apply**:

- Submit your CV and optional cover letter outlining your suitability and interest

**Like some more information? We would love to hear from you.**
- Contact Kerry Tucker 1800 061 199 for a confidential discussion
- Applicants must have full working rights in Australia._

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