Care Partner

7 hours ago

Tweed Heads, Australia Australian Unity Full time

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As a **Care Partner**, you’ll guide customers through their care journey with compassion. Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive safe, person-centred care that enables them to age well at home or in a place of their choosing.

**This is a hybrid opportunity with the option to work 2 days from home and 3 days from your closest Australian Unity Branch Office. You will be supporting customers virtually, over the phone within this role.**

**Key Accountabilities**
- Build trusted relationships with customers and support them to achieve their goals at home.
- Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.
- Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes.
- Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
- Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives.
- Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth.
- Promote safety, quality, compliance, and a culture of continuous improvement across all activities.

**What You’ll Bring**
- Experience in community or aged care, including case management and coordinating multidisciplinary care in the home.
- Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy.
- Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems
- Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning.
- Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment.
- Collaborative mindset, able to work effectively in a team-based, matrix environment, liaising with families, clinicians, and external providers.
- Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable).

**Why work for Australian Unity?**
- Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options -hybrid role combining client visits, Branch days & WFH as part of your week
- Career development with full access to LinkedIn Learning & internal opportunities
- Staff discounts across our insurance products as well as our travel and retail partners
- Fitness Passport - discounted access to 1,500+ gyms & facilities
- Novated Car Leasing options through our partners Maxxia or Flair Cars
- 14 weeks paid Parental Leave

  • Home Care Partner

    6 days ago

    Tweed Heads, New South Wales, Australia UPA Aged Care Solutions Full time $60,000 - $80,000 per year

    About UsUPA Aged Care Solutions is a not-for-profit, values-based organisation committed to providing high-quality Residential Aged Care, Home Care, and Retirement Services. We believe every individual has the right to live with dignity, respect, and security, and we strive to attract and retain top talent who share our philosophy of care.The OpportunityAre...

  • Care Manager Out of Hospital Care

    2 weeks ago

    Tweed Heads, Australia Care Connect Full time

    **Care Manager - Out of Hospital Care - $93k + super + (NFP tax savings up to $15,900 p.a.) pro rata + equipment provided - Full time, permanent position - 38 hrs/week or 40hrs/week with monthly ADO - Flexible work arrangements (WFH) **Care Connect Life, made easier!** As a leading for-purpose community care provider, we have delivered safe, effective,...

  • Personal Care Worker

    2 days ago

    Tweed Heads, Australia Qualified Carers Services Pty Ltd Full time

    Visits range from 1 hour to 24 hours - Part Time Position - $40.40 hourly **Please Note: No Sponsorship is offered for this position** **Personal Care Worker - Tweedheads, NSW** - Come and join Australia's most innovative and dynamic home health organisation._ A platform and in-home care provider that Helpers love. Welcomes the opportunity to partner with...

  • Domestic Care Assistant

    1 week ago

    Tweed Heads, Australia Australian Unity Full time

    As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. In these...

  • Personal Care Worker

    1 week ago

    Tweed Heads, Australia Australian Unity Full time

    As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. In these...

  • Maintenance Officer

    2 days ago

    Tweed Heads, Australia Infinite Aged Care Full time

    Full Time Monday to Friday - 7am till 3pm - great work/life balance - Give back to the community in a job you love in a breathtaking beautiful location - Loads of benefits such as fitness passport & employee discounts with many retailers through Flare! Come join the Infinite team as our new Maintenance Officer on a full-time basis at our aged care facility...

  • Health Safety and Wellbeing Business Partner

    6 days ago

    Tweed Heads, Australia Momentum Collective Full time

    In-house training and career development opportunities - Great hourly rate + Salary packaging options to increase take home pay - A flexible and supportive working environment **ABOUT US** Momentum Collective is a registered charity and not-for-profit community services organisation creating inclusive opportunities and positive outcomes. We have a proud...

  • Home Care Employee

    2 weeks ago

    Tweed Heads, New South Wales, Australia Whiddon Full time $45,000 - $65,000 per year

    Job no: 494547Work type: CasualLocation: Tweed HeadsCategories: Home Care WorkerHelping elderly Australians continue to live at home is incredibly rewarding and it really requires a team effort to do it well. So, we will back you up with experienced Care Coordinators that have the time and focus to answer your questions and provide guidance and support when...

  • Home Care Employee

    2 weeks ago

    Tweed Heads, Australia Whiddon Full time

    **Job no**:494165 **Work type**:Part time **Location**:Tweed Heads **Categories**:Home Care Worker Helping elderly Australians continue to live at home is incredibly rewarding and it really requires a team effort to do it well. So, we will back you up with experienced Care Coordinators that have the time and focus to answer your questions and provide...

  • Clinical Lead

    2 weeks ago

    Tweed Heads, New South Wales, Australia Primary & Community Care Services Full time $120,000 - $180,000 per year

    Help people build the skills that give freedom, dignity, and contributionHealth is about more than health care — it's about the skills, confidence, and connections that make life more wonderful.At Primary & Community Care Services (PCCS), we believe the real measure of health is found in the everyday things: paying a bill without stress, cooking a meal...