Receptionist / Client Liaison

We are currently seeking a passionate and experienced Receptionist/ Client Liaison officer to join our busy clinic in Claremont. This role is imperative to the smooth running of the clinic in its capacity as a support person to our surgery team, as well as creating an excellent client experience from the initial contact right through to post
- procedure follow ups.

About You

The Role

In this role, your key responsibilities will be to:

- Adhering to and executing a variety of work process checklists
- Meet and greet with clients and visitors to the clinic
- Overseeing every aspect of the appointment process (confirmation, rescheduling, following ups etc.)
- Managing client records in a confidential manner
- General office maintenance duties (stock control, rostering, sales and invoice purchase orders, banking)
- The ability to conduct themselves in a highly professional manner in spoken and written communication
- Able to work and troubleshoot autonomously, but also know when to seek assistance
- Experience in a clinical setting or similar highly professional environment
- The ability to work across a range of priorities
- A general understanding of the Hair Replacement and Cosmetic Industry

About Us

Hair loss can be particularly difficult to deal with because it often starts early. It can be one of the biggest physical challenges impacting the confidence of men.'¯

'¯Gro® was founded with the purpose of helping, people with hair loss, feel confident so they can focus on making their dreams come true.'¯

Gro® offer effective solutions to every stage of genetic hair loss. Through the latest innovations in cosmetic medical technology we offer our clients non-invasive, effective, and hassle-free treatments that yield consistent (often mind-blowingly amazing) results and a first-class experience.

We pride ourselves in creating a team that is motivated to help our clients feel more'¯
confident and achieve their dreams. We focus on educating our clients and we work'¯
hard to ensure every Gro client gets the best possible journey and outcome.