Data Administrator

About ESTA
We are the Emergency Services Telecommunications Authority (ESTA), the statutory authority providing the critical link between the Victorian community and the State's emergency services agencies. We provide Victoria's 24-hour emergency call-taking and dispatch services, including Triple Zero, for police, fire, ambulance and Victoria State Emergency Service. We also manage the provision of advanced, operational communications for Victoria's emergency services, supporting police, fire, ambulance and VICSES personnel in the field.
In 2020-21, ESTA received more than 2.8 million calls for all emergency, operational and non-emergency calls; on average, this is a call every 11 seconds or almost 8000 a day.

About The Role
Broad responsibilities will focus on the maintenance of data in ESTA's Oracle and SQL databases in support of seamless changes implementation, ensuring critical daily operations are not affected or interrupted.

**More specifically, day to day accountabilities will include**:

- Ensuring the currency and accuracy of data
- Processing data in line with service levels and relevant procedures
- Maintenance of data supply specifications
- Contributing to continuous improvement initiatives including re-engineering of existing tools and processes
- Maintaining a positive and productive work environment, in line with ESTA values

About You
To be considered for these opportunities, you should possess a customer service ethic supported with clearly demonstrable verbal and written communicative skills. Strong technical capabilities combined with a team first approach and willingness to knowledge share are pre-requisites.

**It is anticipated the successful applicants will also offer**:

- Technical competencies across SQL, C# and Python
- A proactive mindset and good time management skills
- Experience in geospatial information systems (GIS)
- Data validation and ETL (extract, transform and load) process skills
- A valid Australian Drivers License (desirable)
- Flexibility around work hours as overtime may be required on occasion

Our Culture
ESTA's staff are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field. Call-taking and dispatch services are delivered from three State Emergency Communications Centres (SECCs) located at Ballarat, East Burwood and Williams Landing.
Operating in an environment of increasing community expectations for seamless and transparent emergency services, ESTA pursues continuous improvement across all areas of its service delivery.

What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- A dynamic and supportive work environment
- Employee benefits including free on-site parking
- Employee Recognition Program
- Employee Assistance Program
- Employees discounts on accommodation, travel and entertainment

How to Apply
- Your most recent academic transcript

The assessment and selection process for these roles will include:

- Interview
- Reference checks
- Pre-employment medical

Applications must be submitted through ESTA's Career Portal.

In accordance with the Public Health Directions issued by the Chief Health Officer, ESTA must comply with employer obligations regarding mandatory COVID-19 vaccinations for authorised workers. If you are successful in gaining employment with ESTA you will be required to provide evidence of your vaccination against COVID-19.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa and the successful applicant must satisfy the National Police Records Check standard that includes finger printing.