Customer Service Officer Longines Edward Street

8 hours ago

Brisbane, Australia Swatch Group Full time

**About Longines**
Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.

**The Role**
We are currently recruiting Customer Service Officer for our beautiful new Longines Boutique on Edward Street. Our Customer Service Officer role is to be the key customer contact for all after sales services/repairs. This includes liaising with customers in regards to estimation management, the repair process and follow up. Experience within watches is not mandatory as we provide full training but a passion for impeccable customer service and the watch industry will be highly regarded.

**Responsibilities**
- Maintain professionalism and ensure to provide exceptional client service to our clients in line with Longines Boutique standards
- Assist our clients who come to the boutique to have their watch repaired
- Perform administrative tasks - registering of services, clearly identifying service needs, and invoicing
- Work closely with Workshop and Customer Service team members to facilitate communication with clients
- Take a proactive approach in upskilling yourself on product and brand knowledge via e-learning modules

**Skills and Experience**
- Excellent communication and customer service skills
- A work ethic that understands the importance of going above and beyond to satisfy the clients and exceed their expectations
- Decisive, firm, courteous, customer oriented and able to handle stress
- Impeccable time and organizational skills
- Passion for watches and the Longines brand

**Culture**
Within our brand, we have created a positive culture with a team of professional and friendly individuals who are all passionate about the brand. The whole team receives lots of support from the rest of the company, which has a strong focus on training and development. With new products released every year there's always something new to learn about.

**Benefits**
- Staff product discounts
- Team based sales incentive
- Product training
- Sales training
- Rotating roster

**How to Apply**

Job Reference: SGAU00336

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