Gym Receptionist

Cheer N Dance Athletics
**Gym Receptionist**
Cheer N Dance Athletics (Formally Cheer N Dance Bendigo) is a Cheerleading, Dance, Tumbling and Ballet Gym located in Bendigo (Vic), 1.5 hours north of Melbourne. Currently in a high growth phase, we operate 5 days per week and service around 350 athletes weekly. Having been in operation for 18 years, our focus now is rapid growth, performance measured programs and a high quality culture that results in being a gym of choice for both athletes, families and employees.

Based at the Bendigo Gym and reporting directly to the General Manager, a Gym Receptionist is responsible for providing positive and supportive customer experiences whilst driving the organisations key business outcomes from an operations perspective. Working closely with the greater Cheer N Dance Athletics administration team, across multiple locations, this position requires a high level of communication and collaboration as well as understanding the organisations services, products and people.

**Roles and responsibilities**
- All data entry completed on time and 100% accurate
- Greet athletes, families and customers upon entry to the facility.
- Open, Close and Balance the companies cash registers daily.
- Effectively communicate relevant company (including Gym) policies to athletes and where to find them. Be accurate and concise with this information.
- Accurate notes are to be added to the CRM and Gym Management Software where appropriate
- Always look for opportunities to save customers from cancelling enrolments and seek further approval if necessary
- Actively contribute to achieving the organisation’s monthly budget
- Always aiming to provide a positive customer experience and find a positive and workable solutions to customer problems or resistance
- Customer issues are resolved as promptly as possible, in line with company policies
- Handle all customer inquiries and concerns in a prompt and helpful manner
- Ensure quality appearance of the gym at all times, including cleanliness of reception area and gym floor, internal signage, staff dress code and OH & S
- Restock drinks and cafe items
- Check mail regularly and forward any invoices or receipts onto the Financial Officer
- Relay all Customer feedback to your manager
- Clear understanding of the requirements of the position and the expectations of the business
- Compliance with all legislation and policy
- Adhere to set monthly rosters
- Follow the dress code standards and ensure uniform is always clean, ironed and in good condition
- Attend all training and team meetings where communicated
- Administer First Aid in line with obtained First Aid Certificate requirements

**Previous experience**
- 1-2 years of experience in a similar role will be highly regarded
- Existing First Aid certificate will be highly regarded (or willingness to obtain First Aid
Certificate)
- Strong interest in sports, exercises, and physical fitness activities
- Computer skills and knowledge
- Google Workspace suite
- Basic / Intermediate
- Intermediate understanding of digital based business practises
Knowledge and operation of standard office equipment
- Current knowledge of clerical and administrative procedures and systems such as filing and record keeping
- Strong communication skills - written and verbal
- Excellent planning and organising
- Ability to effectively prioritise tasks, deadlines and customer service enquiries
- Problem assessment and problem solving
- Information gathering and information monitoring
- High attention to detail and accuracy
- Flexibility and adaptability
- Strong customer service orientated
- Teamwork focus and approach

**Education**
- Certificate in Administration or equivalent experience will be highly regarded

**Job Type**: Casual

Pay: $23.39 - $31.19 per hour

Expected hours: 21 - 27 per week

**Benefits**:

- Employee discount

Ability to commute/relocate:

- Bendigo, VIC: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person