Customer Service

A truly varied role with customer service and administration focus
- $29.94 per hour plus super with generous Not for Profit salary packaging
- Flexible part time hours available, based in Templestowe

**About Access Health and Community**

With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most.

**About the role**

We are seeking a customer service champion who has well developed customer service and interpersonal skills to offer a friendly and welcoming service to all of our customers who attend our Templestowe AccessHC site. In addition, you will have excellent organisational skills with an eye for detail in order to provide efficient administrative support to the team and be a part of our vibrant workplace culture, with opportunities for career progression, and a work life balance and flexible working conditions.
- Support and provide customers with information about the services and activities offered by AccessHC
- Assist customers to connect with our services directly or by referring them to the appropriate team
- Provide administrative support to the team and maintain strict confidentiality
- Arrange and co-ordinate interpreting/translating services when required
- Book and rescheduling appointments for customers attending our premises in person
- Collect and processing payments and claims for services delivered

**What you will bring**
- A passion to deliver an exceptional customer service engagement with all customers
- Engaging warm personality with the ability to quickly build rapport
- Emotional intelligence
- Organised with strong attention to detail
- Strong problem solving and negotiation skills
- Demonstrated ability to work independently and in a team environment
- Proficiency in Microsoft packages, and experience in software desirable
- Customer Service training from hospitality and telecoms desirable

**AccessHC Culture & Benefits**

The reasons why people love working at AccessHC:
Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.

**Enjoy the extensive AccessHC range of benefits that are on offer;**
- A truly supportive and valued based culture and engaged workforce
- A culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Employee Referral Program
- An authentic focus on staff wellbeing and health
- Employee Assistance Program (EAP)
- Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
- A commitment to ongoing professional Development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave Loading

**Access Health and Community have an authentic commitment to the health and wellbeing of our staff**:
**_Wellbeing Connector Program _**

A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health

**_Personal Resilience Plans_**

Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress

**_Wellbeing Information Sessions_**

Access to recorded Wellbeing Sessions: staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients

**_The Wellness Well_**

The Wellness Well: An internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing

**_Employee Assistance Program_**

We offer counseling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period

**_Wellbeing Days _**

Available annually to all permanent and fixed term full-time and part time employees an opportunity to take a day off from work for your self-care and wellbeing

**_Environmental Impact initiatives_**

Access Health and Community are committed to taking action to reduce our impact on the environment and as a City Switch member we access resources, toolkits and expertise to help us become a more environmentally sustainable organisation. We have implemented a number of climate related initiatives, to reduce e-waste, by recycling old computers, monitors and ink cartridges a