System Support

Job Reference:
- 6L422D39
- Eligibility:
- External Vacancy - Open to Everyone
- Business Unit:
- Chief Operating Office
- Location:
- Adelaide
- Salary Range:
- $85,790 - $95,413
- Classification:
- ASO500
- Duration:
- Up to 2 Years
- Closing Date:
- 13 Feb 2025

**Role Highlights**:

- Supporting automated business processes using an EDRMS
- Contributing to paperless business processes across DPC
- Working in a team with exposure to the whole department

**Role Details**:

- Provision of first level customer support and advice to all levels of staff on the use of the EDRMS and its workflow and digital business solutions.
- Conduct of business analysis to assist with business process improvement.
- Collaborate with the EDRMS Team (Business Operations) to continuously identify, refine and improve ministerial and departmental correspondence solutions.
- Review and deliver training on the use of the EDRMS, incorporating correspondence process and records management requirements to new staff, and refresher training where required.
- Back-up the Senior Information Management EDRMS Officer in the provision of coordinating the Correspondence Team to ensure the consistent delivery of correspondence related services, including the quality checking of correspondence received by and within the Department through the use of electronic workflow processes and business rules.
- Back-up the Senior Information Management EDRMS Officer in the provision of coordinating the Correspondence Team to provide up-to-date, accurate and timely advice to DPC and client agencies on correspondence processes and records management queries.
- Provision of accurate and timely reporting of system related reviews audits as well as correspondence, both on a regular and ad hoc basis to executives and staff.
- Contribute to the development and maintenance of records, information management, correspondence related policies, procedures, guidelines and templates.
- Undertake and contribute to records management archiving program and other projects as directed by the Team Leader, Records Management and or the Manager, Business Services.

**Special Conditions**:

- The Incumbent will be required to participate in the department's Performance Management Program.
- The Incumbent may be assigned to another position at this remuneration level or equivalent.
- Some work outside of normal hours may be required.
- This role requires a Nationally Coordinated Criminal History Check.
- The incumbent will be required to be part of a roster working 8.00am to 5.00pm.

**About the Department**:
The Department of the Premier and Cabinet (DPC) drives the Premier's priorities in South Australia. Our vision is to be the heart of government through providing important leadership, trusted advice and strategy as well as central support services for the social, environmental and economic issues that we face. Our staff enjoy working with colleagues who value integrity, knowledge and intellectual capability. They exemplify the public sector purpose: Making a difference so South Australia thrives.

**About the Business**: The Business Operations directorate performs a diverse range of functions that are critical to delivering high performance in public administration and service delivery, to and by the department. Areas include Facilities Management, Records Management, Objective (EDRMS) Support, Corporate Governance and Risk and Audit Services.

**Contact Us**:
Enquiries to Michelle Evans - Team Leader, Records Management

8429 0728

**Diversity and Inclusion**:
The Department of the Premier and Cabinet is committed to creating an inclusive and diverse workplace that is reflective of the community we serve.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.