Casual Supporter Services Officer

3 days ago

Westmead, Australia Children's Medical Research Institute Full time

**Together we are making a difference for kids living with genetic disease.**

Children’s Medical Research Institute (CMRI) was Australia’s first dedicated paediatric research facility and is now one of the world’s most highly regarded independent medical research centres. Our research focuses on the areas of embryonic development and birth defects, cancer, neuroscience and gene therapy and we have a strong international reputation based on our research outcomes. It is also home to the world-first proteomics project, ProCan, which is changing the way cancer is diagnosed and treated. CMRI’s research programs are supported by state of the art facilities and committed research and support staff. Our achievements are made possible by a loyal network of community supporters, highly engaged donors and the very successful Jeans for Genes® fundraising campaign.

**Work with a team of dedicated professionals**

We are looking for a Casual Supporter Services Officer to join our team for two to three months (these roles will ideally commence 2nd June and run through to the end of August) to help CMRI to make outbound calls for this year’s Jeans for Genes Campaign. You will:

- Provide exceptional customer/supporter service and retention.
- Manage and maintain customer/supporter relationship management systems.
- Support the fundraising team with various tasks and initiatives.
- Handle telemarketing activities as needed.
- Conduct outbound calls to engage past supporters/fundraisers, encouraging them to join us again this year.
- Make engagement calls to thank those who have already registered for this year, offering them support and encouragement with their fundraising.
- Identify and anticipate supporters' needs, working to exceed their expectations.

**A rewarding role in every way**
- Excellent not for profit tax benefits
- Help contribute and make an impact to our very successful Jeans for Genes® fundraising campaign.
- A flexible and supportive work environment where everyone’s contribution is highly valued.
- Flexible working hours
- ideally between 14 and 35 hours per week.

**What can you bring to this role?**
- Ideally of 2 to 3 years' experience in a customer/supporter services team, ideally within a not-for-profit organisation.
- Experience in telemarketing is desirable.
- Experience supporting a fundraising team.
- Excellent communication skills, both verbal and written.
- A positive attitude with lots of empathy and patience.
- We kindly request no unsolicited resumes or approaches from Recruitment Agencies. We will not be responsible for any fees related to unsolicited resumes._

**Job Type**: Casual

**Benefits**:

- Salary packaging

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 02/06/2025

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