Manager, Cloud and Platform Engineering

**Overview**

Retirement & Superannuation Solutions (R&SS) Technology team is responsible for ensuring the effective and efficient operational delivery of technology services across R&SS business units and clients.

This role ensures the management and success of the Platform and Environment delivery process is through clear communication, pro-active Stakeholder engagement, robust planning, milestone tracking and to achieve established service levels between technology and the business as well as clients.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Developing IT Operations strategy derived from R&SS technology strategy.
- Drive innovation and process improvements using new concepts
- Identify, elicit requirements, develop workflows to automate Application support processes
- Reduction in high priority incidents and service disruptions
- Application life cycle management
- Ensure performance & capacity to meet client signed SLAs
- Support the delivery of the R&SS technology strategy

Operational Management
- Provide Link Group with a secure, efficient, highly available, scalable, functional and stable Operational environment.
- Manage technical teams working on IT Support and technology Operations
- The management of the software builds, data refreshes and configuration applied to these environments.
- Ensure that the competing and varying demands for environments are met or called out and escalated accordingly.
- Liaise with the stakeholders across the Link Group to implement and administer Enterprise Application platform and keep currency of technology.
- Create clear environment plans and communicate efficiently current environment usage.
- Develop, maintain and improve auditable, robust, efficient and effective Software Configuration Management processes.
- Manage and resolve environmental issues efficiently. Derive root cause and turn around environmental defects quickly and efficiently.
- Automate process to ease environment management and rebuilds
- Provide IT support to business users through systems problem management and maintenance
- Ensure IT Systems stability through suitable monitoring, alerting and capacity management
- Ensure best value for money is obtained from third party vendors by evaluating software tools and products as required.
- Contribute to improve efficiency of process and procedure including documentation
- Provide High Availability management and Disaster Recovery Support
- Manage the Documentation maintenance related to Standard Operations Procedures
- Ensure all IT security policies are effectively understood and followed.
- Assume the IT System Manager or Owner role where delegated.
- Manage and participate in after hours and weekend support activities

People Leadership
- Coaches and mentors to develop team members to strengthen specific knowledge/skill.
- Identify training needs and resources for the team.
- Provide training to the IT support teams on supported tools and environments
- Prepare support and on call rosters for the team.
- Take over delegation of responsibility from the line manager as and when required.

Governance & Risk
- Manage the resolution of Information Security Corrective actions
- Complete the Controlled Self Assessment on time
- Maintain Documentation related to Standard Operations Procedures
- Raising security issues and breaches with Manager
- Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
- Maintain awareness and champion ITIL best practices
- Adhere to all Link Groups standards, policies and procedures
- Follow PMO/Project/ITIL/DevOps frameworks, policies & procedures

**Experience & Personal Attributes**
- Strong problem solving, risk and issues management skills
- Minimum 10+ years’ experience working in large enterprise organisations, managing complex environments.
- Minimum 5+ years’ experience leading technology teams
- Strong leadership experience with DevOps Platform Engineering and Automation in both on-prem and in public cloud platforms preferably Azure
- leading cloud services across a complex enterprise with 24/7 services, and servicing multiple Customer Facing platforms
- Experience with DevOps, CI/CD toolchains, Infrastructure as Code, configuration management and tools such as Terraform, Chef Puppet or Ansible, Jenkins, Git
- An understanding of IT governance, cybersecurity, risk, and compliance requirements
- Experience planning and delivering complex projects from inception to completion
- Experience with a container orchestration platform, preferably Kubernetes
- Experience in High Availability and Disaster Recovery Support
- Experience in Supporting multiple Application Servers including JBoss, Websphere, Weblogic
- Knowledge of Oracle and SQL Server RDBMS and SQL problem solving & scripting skills is essential.
- Competency across a blend of operating systems such as Windows and Unix
- Ability to work on new and emerging technolo